Shifali Mengi
San Francisco,CA
Summary
Results-driven Developer Support Specialist at HCL Technologies (Meta) with expertise in Python and AI automation. Enhanced workflow efficiency through KPI dashboards and an AI support bot, while mentoring engineers to minimize recurring issues. Proven ability to collaborate cross-functionally and deliver impactful solutions that improve performance and data integrity.
Overview
4
4
years of professional experience
Work History
Developer Support Specialist
HCL Technologies (Meta)
05.2023 - Current
- Developed AI support bot improving error messaging and high-priority bug workflows.
- Built AI automation and Python KPI dashboards to streamline workflows and enable data-driven decision-making.
- Supported 1,000+ engineers by triaging 268+ monthly tickets, resolving blockers, and identifying recurring bugs to enhance team productivity.
- Authored runbooks and mentored engineers to address knowledge gaps and minimize repeat issues.
Developer
HCL Technologies (Meta)
06.2022 - 06.2023
- Collaborated cross-functionally to deliver production-ready code, facilitating timely project launches.
- Built internal tools with Python/SQL, increasing performance and ensuring data integrity.
- Reduced post-release defects by 3% through proactive backend troubleshooting, enhancing overall software quality.
Education
B.S. - Computer Engineering
California State University
Sacramento, CASkills
- API troubleshooting
- User Support Automation
- Python
- SQL
- JavaScript
- PHP
- Bash
- HTML/CSS
- Workflow Optimization
- Documentation skills
- Customer support
Leadership Experience
Society of Hispanic Professional Engineers, Director of Membership, Led 50+ members; increased engagement through feedback initiatives.
Timeline
Developer Support Specialist
HCL Technologies (Meta)
05.2023 - Current
Developer
HCL Technologies (Meta)
06.2022 - 06.2023
B.S. - Computer Engineering
California State University