Javeon Beal-Mayfield
Houston
Summary
Dynamic customer service professional with a proven track record at Lobster Shack, excelling in conflict resolution and enhancing customer loyalty through empathy and effective problem-solving. Skilled in cash handling and adept at improving user experience, I prioritize customer satisfaction and foster positive relationships, ensuring repeat business and high retention rates.
Overview
3
3
years of professional experience
Work History
Cashier/Customer Service Rep
Lobster Shack
08.2022 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Performed in person and online orders
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Improved resolution time with effective problem-solving for customer complaints.
Education
TVAH
Hallettsville, TXSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Order packaging
- Dependability and reliability
- Ordering and stocking
- Problem-solving
- Honest and dependable
- Guest inquiries
- Issue resolution
- Written and verbal communication
- Team collaboration
Timeline
Cashier/Customer Service Rep
Lobster Shack
08.2022 - 03.2025
TVAH
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