Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Javia Lockett

Jackson,MS

Summary

Dedicated professional with expertise in patient confidentiality and customer service. Proven track record of enhancing patient experiences and streamlining processes to improve service delivery. Proven ability to ensure data accuracy, review processes for quality standards, and support customers while maintaining confidentiality and meeting performance goals.

Overview

9
9
years of professional experience

Work History

Patient Service Assistant

Medbridge Development Company
01.2024 - Current
  • Managed patient scheduling to optimize clinic workflow and enhance service delivery.
  • Coordinated communication between patients and healthcare providers to ensure clarity and efficiency.
  • Assisted in the onboarding process for new patients, ensuring comprehensive understanding of services offered.
  • Developed training materials for staff on patient management software to improve operational efficiency.
  • Led initiatives to streamline patient check-in processes, reducing wait times significantly.

Data Entry Specialist

Informatix Inc
05.2020 - 09.2023
  • Entered and maintained high volumes of data with accuracy and attention to detail.
  • Utilized advanced Excel functions to streamline data processing tasks.
  • Reviewed and validated data entries for consistency and completeness.
  • Developed efficient filing systems, enhancing document retrieval processes.
  • Implemented process improvements that reduced error rates in data management tasks.

Customer Service Representative

Peabody Hotels & Resorts
06.2017 - 09.2019
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed booking modifications and cancellations efficiently, ensuring customer satisfaction.
  • Collaborated with team members to streamline service processes and improve guest experiences.
  • Trained new staff on customer service protocols and company policies to enhance service quality.

Education

High School Diploma -

Ridgeway High School
Memphis, TN
05-2015

Skills

  • Patient confidentiality
  • Scheduling appointments
  • Insurance verification
  • Medical terminology
  • Data Entry
  • Customer Service/Guest Support
  • Time Management
  • Quality Assurance & Auditing

Languages

English
Full Professional

Timeline

Patient Service Assistant

Medbridge Development Company
01.2024 - Current

Data Entry Specialist

Informatix Inc
05.2020 - 09.2023

Customer Service Representative

Peabody Hotels & Resorts
06.2017 - 09.2019

High School Diploma -

Ridgeway High School