Dorothy Mae Jordan
Columbus
Summary
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
36
36
years of professional experience
Work History
Patient Service Assistant
Pickerington Methodist Emergency Department
Pickerington
03.2025 - Current
- Facilitated patient check-in process and verified insurance information to ensure smooth admissions.
- Greeted patients and visitors at reception, fostering a welcoming environment.
- Provides exceptional customer service to all patients and visitors.
- Serves as liaison between patients and health care staff members to ensure effective communication about test results, follow-up visits.
- Maintains accurate records of patient interactions.
- Maintains confidentiality of all patient records according to HIPAA regulations.
- Trained new staff on department procedures and best practices to enhance team efficiency.
- Coordinated laboratory tests for outpatients.
Administrative Medical Assistant
Ohio Health Physicians' Group
Powell
04.2019 - 04.2024
- Maintained patient records, including medical histories and insurance information.
- Collected information and verified insurance for patients during check-in.
- Verified insurance coverage and managed billing processes.
- Filled out forms related to disability claims or insurance reimbursements.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Answered telephones, directed calls, and took messages.
- Received and screened telephone calls and visitors by determining or addressing needs.
- Streamlined filing systems for secure storage of patient data.
- Assisted with referrals and prepared medical records for patients.
- Contacted other healthcare providers regarding patient care plans.
- Coordinated examinations to ensure timely appointments.
- Compiled detailed reports of each visit to enhance patient care.
- Completed and safeguarded medical records, securing patient information to maintain confidentiality.
- Maintained confidentiality of records relating to clients' treatment
Patient Relations Coordinator
Nationwide Childrens' Hospital
Columbus
04.2019 - 10.2021
- Established and nurtured positive relationships with patients, families, visitors, and medical staff to enhance overall patient experience.
- Developed and implemented patient relations policies and procedures, leading to measurable improvements in customer service satisfaction.
- Facilitated communication between patients and healthcare providers.
- Mediated conflicts among patients, families, visitors, and medical staff to ensure effective communication and resolution.
- Provided support to patients in navigating the healthcare system.
- Answered incoming calls from patients seeking assistance or advice related to their hospital stay or treatment plan.
- Communicated with families to address concerns and provide information.
- Organized events to raise awareness about available services within the organization's network of hospitals and clinics.
- Organized community outreach programs to promote hospital services.
Therapeutic Program Manager
Beautiful Sparkling Hands, LLC
Pataskala
01.2017 - 04.2019
- Collaborated with teams across departments to develop effective strategies for executing programs.
- Aligned strategies and goals with external partners through regular communication.
- Identified areas for improvement in service delivery by reviewing customer feedback.
- Monitored vendor performance against contractual terms to maintain positive relationships.
Medical Assistant
Staffing Solutions, Inc.
Grove City
01.2014 - 11.2016
- Administered injections, medications, and treatments according to physician instructions.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Conducted EKGs, spirometry testing, audiograms, and other diagnostic tests to support physician assessments and patient care.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Maintained accurate medical records through filing, charting, transcription, and data entry into electronic health record system to ensure compliance and accessibility.
- Registered new patients into practice management software program accurately entering demographic information.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Patient Representative
OSU Medical Center Emergency Department
Columbus
03.1995 - 06.2006
- Coordinated with clinical staff to facilitate timely patient care, improving overall patient experience.
- Delivered customer service by promptly answering patient questions and resolving complaints, enhancing patient satisfaction.
- Streamlined communication between physicians, nurses, administrative staff, and patients to ensure clarity and efficiency in care delivery.
- Maintained records of patient interactions, documenting all inquiries and resolutions.
- Conducted follow-up calls to check on the status of discharged patients.
- Prepared daily summaries of patient visits for physicians' review.
- Welcomed visitors at reception and efficiently answered incoming phone calls to ensure a positive first impression.
- Adhered to HIPAA regulations regarding the privacy of personal health information.
Intake Representative
American Health Holding, INC
Westerville
06.1999 - 07.2002
- Informed patients about insurance coverage, benefits, and payment options to facilitate understanding and decision-making.
- Managed incoming calls professionally, addressing inquiries or transferring calls to appropriate departments to enhance patient experience.
- Processed referrals from healthcare providers promptly to ensure timely patient access to necessary services.
- Reviewed patient records for accuracy and completeness.
- Performed data entry of patient demographic, insurance, billing, and other pertinent information into the system.
- Filed paperwork related to patient intake processes accurately and efficiently.
- Prepared documents necessary for medical claims processing.
- Complied with HIPAA regulations when handling sensitive patient information.
Patient Care Technician
Doctors North PRN float pool
Columbus
05.1998 - 06.2001
- Delivered direct patient care and supported healthcare team members in maintaining optimal patient comfort and safety.
- Monitored and documented changes in patient conditions, promptly reporting abnormalities to RN to facilitate timely interventions.
- Responded promptly to call lights and addressed requests from patients, families, and staff to enhance patient satisfaction and care experience.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Performed EKGs, phlebotomy, and other laboratory tests under the supervision of physician or RN.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
Patient Care Technician
OSU Medical Center
Columbus
11.1989 - 03.1995
- Delivered direct patient care and supported healthcare team in achieving optimal patient outcomes.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Coordinated with interdisciplinary teams to enhance patient care and streamline treatment processes.
- Observed changes in patients' conditions and reported any abnormalities to the RN on duty.
- Documented patient care, condition changes, and progress to ensure continuity of care.
- Performed EKGs, phlebotomy, and other laboratory tests under the supervision of the physician or RN.
- Ensured that all medical equipment was properly maintained and sterilized.
- Instructed new employees on proper techniques of performing daily tasks.
Education
Associate of Science - Community Health Worker
Central State University
Wilberforce, OH05-2026
Skills
- Patient care
- Patient Engagement
- Patient Satisfaction
- Patient Advocacy
- Patient Support
- Appointment scheduling
- Insurance verification
- HIPAA compliance
- Quality Assurance
- Health Education
- Health Promotion
- Medical terminology
- Medical records management
- Healthcare systems
- Customer Service
- Customer support
- Personnel Management
- Staff training
- Operations Management
- Inventory management
- Room restocking
- Effective communication
- Interpersonal communication
- Cross-cultural sensitivity
- First aid certification
- Problem-solving
- Decision-making
- Adaptability
- Team collaboration
- Team building
- Active listening
- Patient confidentiality
- Patient Rights
- Health records management
- Team collaboration
- Health records management
Languages
English
Professional
Timeline
Patient Service Assistant
Pickerington Methodist Emergency Department
03.2025 - Current
Administrative Medical Assistant
Ohio Health Physicians' Group
04.2019 - 04.2024
Patient Relations Coordinator
Nationwide Childrens' Hospital
04.2019 - 10.2021
Therapeutic Program Manager
Beautiful Sparkling Hands, LLC
01.2017 - 04.2019
Medical Assistant
Staffing Solutions, Inc.
01.2014 - 11.2016
Intake Representative
American Health Holding, INC
06.1999 - 07.2002
Patient Care Technician
Doctors North PRN float pool
05.1998 - 06.2001
Patient Representative
OSU Medical Center Emergency Department
03.1995 - 06.2006
Patient Care Technician
OSU Medical Center
11.1989 - 03.1995
Associate of Science - Community Health Worker
Central State University