Tiakira Kappus
Salem,OR
Summary
Dedicated Patient Service Assistant skilled in patient care, medical documentation, and customer service. Committed to delivering compassionate support and ensuring patient well-being through effective communication and adherence to protocols.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Service Assistant
Salem Hospital
Salem, Oregon
08.2025 - Current
- Managed patient inquiries, ensuring timely direction to appropriate departments for efficient service.
- Maintained confidentiality of patient information following hospital protocols.
- Greeted patients and visitors in a friendly manner.
- Participated in ongoing training sessions on new procedures or protocols related to health care services.
- Adhered to HIPAA regulations while protecting confidential information of patients.
- Delivered exceptional customer service, enhancing patient and visitor experiences.
- Transported patients to appointments with care.
- Transported patients to medical appointments and facilities, prioritizing safety and comfort.
Caregiver
Bonaventure Assisted Living
Salem , Or
06.2025 - 10.2026
- Supported residents in daily living activities and personal care to promote independence and dignity.
- Ensured clean and safe environment for residents and staff, contributing to overall health and comfort.
- Monitored and documented residents' health and behavior changes.
- Delivered companionship and emotional support to improve resident well-being and reduce feelings of isolation.
- Performed laundry tasks to ensure cleanliness and reduce risk of infection.
Medical Technician
Bonaventure Assisted Living
Salem, Oregon
06.2025 - 10.2026
- Collaborated with healthcare professionals to determine and implement effective patient care options.
- Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
- Observed and recorded vital signs and reported changes to physicians or nurses.
- Monitored patients for medical changes, adjusting care plans to enhance patient outcomes.
- Administered medications under physician direction, ensuring adherence to safety protocols and standard operating procedures.
- Oversaw inventory management to ensure timely purchasing and organized storage.
- Adhered to all safety and infection control precautions and regulations.
- Collected and processed specimens from patients for laboratory analysis.
Behavior Cadre
Salem Keizer School District
Salem, Oregon
09.2020 - 06.2025
- Designed behavior intervention plans tailored to diverse student needs, enhancing personalized support.
- Collaborated with teachers to enhance classroom management strategies.
- Trained staff on implementing positive behavior support techniques.
- Documented assessments, observations, and interventions to ensure comprehensive behavioral plans for each student.
- Delivered individual and group behavior intervention services, fostering skill development for students with disabilities.
Caregiver, Special Needs
Partnerships In Community Living
Dallas, Oregon
01.2014 - 01.2016
- Supported individuals in daily living activities and personal care to promote independence and well-being.
- Developed personalized care plans in collaboration with families and healthcare providers.
- Provided companionship and emotional support to enhance quality of life.
- Organized social and recreational activities to foster engagement and build social connections.
- Administered medication according to doctors' instructions.
- Performed light housekeeping duties related to client care such as laundry, changing bed linens or preparing meals.
Education
Associates - Pre Nursing Program
Linn-Benton Community College
Albany, OR09-2026
High School Diploma -
Douglas Mckay High School
Salem06-2012
Skills
- Patient care
- Vital signs monitoring
- Medication administration
- Wound care
- Medical documentation
- Customer service
- Behavior intervention
Certification
CPR/BLS
Affiliations
Voulenteer, Salem YMCA, Volleyball Coach, March 2025
Timeline
Patient Service Assistant
Salem Hospital
08.2025 - Current
Caregiver
Bonaventure Assisted Living
06.2025 - 10.2026
Medical Technician
Bonaventure Assisted Living
06.2025 - 10.2026
Behavior Cadre
Salem Keizer School District
09.2020 - 06.2025
Caregiver, Special Needs
Partnerships In Community Living
01.2014 - 01.2016
Associates - Pre Nursing Program
Linn-Benton Community College
High School Diploma -
Douglas Mckay High School