Javid Khan
Chief Technology Officer/VP Of Service
South Ozone Park,NY
Summary
Persistent hands-on leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Chief Technology Officer
IT By Design, Inc.
Jersey City, NJ
05.2014 - Current
- Increased company EBITDA and service gross profits by 11%
- Implemented SOC 2 II controls and auditing framework
- Achieves over 98% customer satisfaction
- Aligned service desk to the ITIL framework
- Ensure company and users experience 99.999% uptime
- Managed company-level architecture, platform and data configuration processes and implementation protocols.
- Developed and implemented long-term strategic technological blueprint.
- Laid out complete business continuity plan to maintain data protection in event of natural disaster or long-term outage.
- Handled client inquiries with exceptional professionalism and enthusiasm.
- Tested security technologies on regular basis and implemented network penetration assessment tools.
- Facilitated ongoing team development and growth through training and professional skills enhancement.
- Coordinated third-party vendors and client IT teams to seamlessly deliver effective solutions.
- Embraced macro-level strategic decisions and micro-level implementation.
- Briefed executives on technology risks and suggested ways to alleviate concerns.
Service Delivery Manager
IT By Design, Inc.
Jersey City, NJ
05.2012 - 05.2014
- Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Served as primary interface for onboarding new personnel, providing educational resources on service delivery policies and establishing scheduling calendars.
- Contributed to internal and external account reviews.
- Supervised operations of 24-hour customer service desk staffed by 200 team members.
- Coordinated new hire recruitment, training and development.
- Managed third-party contracts to drive delivery of required services.
- Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.
- Worked with high-profile customer to select third-party vendor for IT infrastructures.
- Met with business leaders to better understand IT issues that negatively impacted businesses.
- Interfaced effectively with key accounts, answering questions and delivering exceptional service.
Technical Lead Engineer
IT By Design, Inc.
Jersey City, NJ
05.2008 - 05.2012
- Awarded Quarterly MVP 6 times
- Achieved 99% CSAT year after year
- Executed troubleshooting and server support in both in-person and remote situations.
- Provided secondary training to personnel struggling with technological tools and systems.
- Maintained service schedule for software and hardware.
- Planned, lead, and implemented a plethora of projects including, but not limited to New network setup, Network relocation, Disaster recovery site implementation, Microsoft Exchange migration, Firewall implementation, backup area network configuration, and SAN implementation
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
IT Manager
First United Mortgage Banking Corp
Jericho, NY
01.2003 - 10.2007
- Oversaw IT department operations and training.
- Created and preserved database that organized client and client information using Microsoft Access with a Visual Basics front end
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Updated customers and senior leaders on progress and roadblocks.
- Customized and repaired technology based on staff requests.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Education
Bachelor of Science - Pre-Medicine
St. John's University
Jamaica, NY 08.2000 - 07.2004
Skills
Corporate strategy development
IT Management and delivery
New product introductions
Contract Management
Budgeting
Operations management
System design and implementation
Cloud-based environments
Change Management
Project Management
Technology utilization optimization
Expertise
- P&L Management
- Overseeing an organization's business operations.
- Informing the company's CEO of important events and information.
- Designing and implementing technology strategies, plans and procedures.
- Creating goals related to performance and growth.
- Ensuring the attainment of corporate goals.
- Overseeing service operations and implementing KPIs
- Analyzing data to improve product performance
Certification
SonicWall Network Security Administrator
Timeline
Chief Technology Officer
IT By Design, Inc.
05.2014 - Current
Service Delivery Manager
IT By Design, Inc.
05.2012 - 05.2014
Technical Lead Engineer
IT By Design, Inc.
05.2008 - 05.2012
IT Manager
First United Mortgage Banking Corp
01.2003 - 10.2007
Bachelor of Science - Pre-Medicine
St. John's University
08.2000 - 07.2004