Froilan Medina

Laid out complete business continuity plan to maintain data protection in event of natural disaster or long-term outage.

• Managed company-level architecture, platform and data configuration processes and implementation protocols.
• Provided project leadership in dynamic technology-driven environment with multiple priorities.
• Interpreted multifaceted technological issues into defined frameworks and highly scripted action plans.
• Collaborated with third-party vendors to implement new integrations.
• Maintained thorough understanding of all key and current technologies, platforms and trends.
• Tested security technologies on regular basis and implemented network penetration assessment tools.
• Handled client inquiries with exceptional professionalism and enthusiasm.
• Collaborated with cross-functional intra-company teams to provide mutually beneficial outcomes.
• Improved on newly developed delivery performance and reliability.
• Maintained high-level knowledge of current and emerging technology development and applications.
• Supported current and emerging programs through interactions with high-level customers, business partners and external vendors.
• Briefed executives on technology risks and suggested ways to alleviate concerns.
• Collaborated with third-party vendors to implement new operational system.

• Tracked KPIs against benchmarking, market trends and competitor activities to develop strategic improvement plans.
• Managed multi-unit operations to develop teams and optimize workflows for maximum business results.
• Attracted, retained and developed top talent to enhance team performance.
• Supported site management to empower front-line associates with skills and knowledge to carry out day-to-day assignments.
• Recognized and rewarded performance to motivate continued success.
• Oversaw daily, weekly and monthly business reporting and leveraged information to optimize forecasting and future business plans.
• Monitored resource utilization, expenses and payroll to inform profitability management and decision-making.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

• Implemented operational strategies and effectively built customer and employee loyalty.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Developed and implemented strategies to increase sales and profitability.
• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.