JAVIER ACOSTA
Edinburg,TX
Summary
A professional who has a diverse background in customer service, sales, construction, and outreach. I'm looking for a career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Uber Driver
Uber
01.2024 - Current
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Minimum of 30 daily satisfied customers.
Assistant Manager
JA Construction
07.2008 - Current
- Managed project documentation, maintaining accurate records for audits and future reference.
- Played an integral role in expediting permit approvals through effective communication with regulatory agencies.
- Developed strong relationships with clients by delivering excellent customer service during construction projects.
- Ensured site safety by enforcing proper protocols and conducting regular inspections.
- Collaborated with architects, engineers, and other professionals to deliver high-quality construction projects.
- Work approximately 2-4 large scale jobs every 3 months.
Computer Technician
LD3 Technology
11.2020 - 01.2024
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Enhanced system performance by conducting regular software and hardware updates.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Recommended new and replacement hardware and software purchases.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
COVID-19 Project Specialist I
Hidalgo County Health and Human Services
07.2021 - 06.2023
- Data Entry
- Respond with PHEP Team
- Maintained all supplies/equipment ready for whenever needed
- On-going education trainings for PHEP
- Assisted in Operation Lone Star/Operation Border Health
- Assisted in All Hazards Conference
- Assisted clinical staff with COVID-19 vaccination clinics for the Community
- Outreach for vaccine clinic scheduling (COVID-19)
- Created flyers to promote vaccine clinics
- Created templates for vaccine clinic flow/set-up
- Audited vaccine clinics
- Attended community events for COVID-19 education/outreach
- Scheduled/Managed 10-15 clinics per week.
Inventory Specialists
Hidalgo County Health and Human Services
10.2016 - 07.2021
- Maintain all inventory records accurately
- Maintain adequate storage for warehouse and on-site inventory
- Transfer Inventory to other departments as needed
- Prepare yearly state inventory reports
- In charge of shipping and receiving supplies for the department
- Respond with PHEP Team
- Maintained all supplies/equipment ready for whenever needed
- On-going education trainings for PHEP
- Assisted in Operation Lone Star/Operation Border Health
- Assisted in All Hazards Conference
- Answered 10-15 calls per day
Insurance Agent
American National Life Insurance Co.
09.2012 - 09.2016
- Data entry
- Maintain client files up to date
- Collected monthly premiums from clients
- Collected data for future sales
- Met monthly quotas
- Assisted customers who were needing to file claims
- Sold Life and Health Insurance
- Collected over $15,000 cash/checks on a monthly basis.
Data Entry Clerk
City of Edinburg Police Department
01.2012 - 03.2012
- Data entry
- Entered incident reports into database
- Filed and printed reports as requested
- Scanned and uploaded files into database
- Entered and filed a minimum of 100 reports per day.
Education
Associate of Applied Science - Computer Science
South Texas College
McAllen, TX12-2021
Certificate - Google IT
Coursera
Online 12-2020
Associate of Arts - Education
South Texas College
McAllen, TX05-2013
Skills
- Schedule management
- Customer service
- Computer assembly
- Computer troubleshooting
- Attention to detail
- Remote support
- Network configuration
- Help desk support
- Data entry
- Microsoft Excel
- Microsoft office
- Microsoft PowerPoint
- Adobe photoshop
- Adobe InDesign
- Adobe illustrator
Certification
- Transportation Worker Identification Credential (TWIC) - Transportation Security Administration.
- Microsoft Office Specialist (MOS) – Microsoft Office 365 and Office 2019 - Microsoft.
- Google IT Support Professional Certificate - Google.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Uber Driver
Uber
01.2024 - Current
COVID-19 Project Specialist I
Hidalgo County Health and Human Services
07.2021 - 06.2023
Computer Technician
LD3 Technology
11.2020 - 01.2024
Inventory Specialists
Hidalgo County Health and Human Services
10.2016 - 07.2021
Insurance Agent
American National Life Insurance Co.
09.2012 - 09.2016
Data Entry Clerk
City of Edinburg Police Department
01.2012 - 03.2012
Assistant Manager
JA Construction
07.2008 - Current
Associate of Applied Science - Computer Science
South Texas College
Certificate - Google IT
Coursera
Associate of Arts - Education
South Texas College
Similar Profiles
MOHAMMED JUNAID ALIMOHAMMED JUNAID ALI
Delivery person at uberDelivery person at uber
Michael JordanMichael Jordan
Food Delivery Driver at UberFood Delivery Driver at Uber
Bonnie Christina ParkerBonnie Christina Parker
Driver at UberDriver at Uber