Javier Alcocer
Derwood,MD
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Help Desk Technician
University of Maryland, College Park
College Park, MD
01.2024 - Current
- Installed and configured new hardware, software and peripheral devices.
- Provided technical support to internal customers in a timely manner.
- Assisted users with troubleshooting computer issues via remote desktop sessions.
- Maintained various databases of customer information and service requests.
Technical Writing Intern
Ring Pay LLC.
Rockville, MD
06.2024 - 08.2024
- Compiled technical information from interviews with subject matter experts to create accurate content.
- Researched emerging technologies and industry trends to maintain up-to-date knowledge.
- Proofread documents for grammar, spelling, punctuation, syntax errors and typos.
Education
Master of Education - Educational Technology
University of Arkansas, Fayetteville
Fayetteville, AR12-2025
Bachelor of Arts - English
University of Maryland - College Park
College Park, MD01-2025
Associate of Arts - Secondary Education English & Social Science
Montgomery College
Rockville, MD01-2024
Skills
- Technical Troubleshooting
- Linux Programming and Administration
- Software Updates
- Spanish
Certification
- CompTIA A+ - Computing Technology Industry Association.
- CompTIA Security+ Certification – CompTIA.
Accomplishments
- Award for Excellence in American Literature - Cherry Blossom Confrence
- Phi Alpha Delta Fraternity - UMD Chapter
Applied Projects
- Tech Tots: EdTech Blogsite
- Terpcoin: Crypto Currency made using C#
- BetterLetter: AI Fine Tuning App for IPad using Swift and Python
Timeline
Technical Writing Intern
Ring Pay LLC.
06.2024 - 08.2024
IT Help Desk Technician
University of Maryland, College Park
01.2024 - Current
Master of Education - Educational Technology
University of Arkansas, Fayetteville
Bachelor of Arts - English
University of Maryland - College Park
Associate of Arts - Secondary Education English & Social Science
Montgomery College