Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Javier Berber

Yardi Specialist & Regional Support
Atlanta,GA

Summary

Energetic, strategic and proven performer leader skilled in Yardi software, systems integrations and operational leadership. Hardworking and passionate job seeker with strong organizational skills eager to secure a Senior Level Systems Administrator position.

Overview

16
16
years of professional experience
6
6
years of post-secondary education
1
1
Language

Work History

Regional - Resident Services Manager

Cortland
12.2023 - Current

Process Implementation & Standardization:

  • Lead the implementation of COE Playbook, Workflow, & Post Move-In Activities.
  • Collaborate with cross-functional teams to develop comprehensive guides and workflows for Resident Services Operations.
  • Ensure alignment with best practices & evolving needs.

Team Management & Expansion:

  • Lead a 25-member team, with plans for 15 additional hires, to support communities in GA, NC, and FL, with FL expansion and TX rollout planned by Q4.
  • Assist in Resident Services implementation in new markets.

Quality Management:

  • Monitor performance metrics and gather feedback to continuously optimize and improve processes for enhanced efficiency and resident satisfaction.
  • Conduct onboarding and coordinate training with Training & Development (Talent) department.
  • Conduct regular reviews and updates to ensure alignment with best practices and evolving business needs.

Senior Community Manager

Cortland
06.2022 - 12.2023
  • Overseeing conventional housing community of 843 apartment homes
  • Improving NOI by 15% through rent growth and expense management
  • Leading 19-full time team members and over 20 contractors
  • Efficiently onboarded, trained and developed full training package of systems for on-site operations
  • Enhancing customer experience resulting in 65% of resident retention, and improving leasing closing ratio from 15% to %40 in six months
  • Increasing overall Kingsley satisfaction to 4.3 and Reputation Score to 810
  • Achieving an 80% of make ready product bench line at all times
  • Ensuring completion of service requests within 48 hours

Yardi Regional Support Specialist

RADCO, USA
05.2015 - 05.2022
  • Provided systems support for the Florida, South Carolina and Georgia Regions
  • Coordinated all aspects of new user set-up
  • Created and implemented Yardi training including: onboarding, financials, payables and reports
  • Provided Yardi technical support and troubleshooting requests
  • Executed move ins, move outs, and move out statements through CRM ticketing system
  • Coordinated all aspects of Close Out and Pre Close Out including corrections to GPR, Age Receivables, Security Deposits on Hand, Schedule Billing and PO Compliance reports.
  • Performed quarterly file and resident charges audit
  • Contributed with Yardi technical support for corporate associates
  • Implemented effective training and leadership strategies improving team efficiency
  • Worked collaboratively with owners, corporate and property teams to support acquisitions
  • Created and implemented sales and marketing strategies, in addition to weekly pricing structure recommendations based on competitive analysis

Community Manager

  • Oversaw renovations by working collaboratively with Regional and Construction Managers resulting in 20% ROI
  • Stabilized and successfully saw through the sale of six communities.
  • Prepared and carried out due diligence practices as needed

Assistant Manager/Community Manager

Stonemark
12.2012 - 02.2015
  • Accountable for financial and operational performance of a 172 Conventional Housing Community
  • Achieved 0% delinquency for five consecutive months.
  • Responsible for renovation and sale of property
  • Improved Google reviews from 2.5 to 4.5

Leasing Agent

Gables Residential/Lyon Company
07.2008 - 02.2012
  • Performed Leasing Consultant duties in an 508 Conventional Housing Community
  • Joined as property was put on the market; instrumental in bringing the $65 million sale to fruition
  • Maintained 95% occupancy through advertising, lead follow up and property showings for prospective tenants
  • Leased the challenging-to-sell units driving occupancy and pre-leased rates from 90% to 99% in three months

Education

. - Marketing & Computer Science Major

Columbus State University
Columbus, GA
05.2001 - 06.2007

Skills

  • Proficient Systems Support Specialist

  • Trainer Development

  • Strong Communicator

Software

Yardi Voyager

RentCafe

RentCafe CRM Flex

Screening Reports

AUM

Hunter Warfield Intergration

HappyCo Service Request

Vendorply

RealPage Onesite, Ops & LRO

SharePoint

Google Ads

Microsoft Office Suite

Timeline

Regional - Resident Services Manager

Cortland
12.2023 - Current

Senior Community Manager

Cortland
06.2022 - 12.2023

Yardi Regional Support Specialist

RADCO, USA
05.2015 - 05.2022

Assistant Manager/Community Manager

Stonemark
12.2012 - 02.2015

Leasing Agent

Gables Residential/Lyon Company
07.2008 - 02.2012

. - Marketing & Computer Science Major

Columbus State University
05.2001 - 06.2007
Javier BerberYardi Specialist & Regional Support