Javier Berber

Process Implementation & Standardization:

• Lead the implementation of COE Playbook, Workflow, & Post Move-In Activities.
• Collaborate with cross-functional teams to develop comprehensive guides and workflows for Resident Services Operations.
• Ensure alignment with best practices & evolving needs.

Team Management & Expansion:

• Lead a 25-member team, with plans for 15 additional hires, to support communities in GA, NC, and FL, with FL expansion and TX rollout planned by Q4.
• Assist in Resident Services implementation in new markets.

Quality Management:

• Monitor performance metrics and gather feedback to continuously optimize and improve processes for enhanced efficiency and resident satisfaction.
• Conduct onboarding and coordinate training with Training & Development (Talent) department.
• Conduct regular reviews and updates to ensure alignment with best practices and evolving business needs.

• Overseeing conventional housing community of 843 apartment homes
• Improving NOI by 15% through rent growth and expense management
• Leading 19-full time team members and over 20 contractors
• Efficiently onboarded, trained and developed full training package of systems for on-site operations
• Enhancing customer experience resulting in 65% of resident retention, and improving leasing closing ratio from 15% to %40 in six months
• Increasing overall Kingsley satisfaction to 4.3 and Reputation Score to 810
• Achieving an 80% of make ready product bench line at all times
• Ensuring completion of service requests within 48 hours

• Provided systems support for the Florida, South Carolina and Georgia Regions
• Coordinated all aspects of new user set-up
• Created and implemented Yardi training including: onboarding, financials, payables and reports
• Provided Yardi technical support and troubleshooting requests
• Executed move ins, move outs, and move out statements through CRM ticketing system
• Coordinated all aspects of Close Out and Pre Close Out including corrections to GPR, Age Receivables, Security Deposits on Hand, Schedule Billing and PO Compliance reports.
• Performed quarterly file and resident charges audit
• Contributed with Yardi technical support for corporate associates
• Implemented effective training and leadership strategies improving team efficiency
• Worked collaboratively with owners, corporate and property teams to support acquisitions
• Created and implemented sales and marketing strategies, in addition to weekly pricing structure recommendations based on competitive analysis

Community Manager

• Oversaw renovations by working collaboratively with Regional and Construction Managers resulting in 20% ROI
• Stabilized and successfully saw through the sale of six communities.
• Prepared and carried out due diligence practices as needed

• Accountable for financial and operational performance of a 172 Conventional Housing Community
• Achieved 0% delinquency for five consecutive months.
• Responsible for renovation and sale of property
• Improved Google reviews from 2.5 to 4.5

• Performed Leasing Consultant duties in an 508 Conventional Housing Community
• Joined as property was put on the market; instrumental in bringing the $65 million sale to fruition
• Maintained 95% occupancy through advertising, lead follow up and property showings for prospective tenants
• Leased the challenging-to-sell units driving occupancy and pre-leased rates from 90% to 99% in three months