Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Javier Contreras-Garcia

Anchorage

Summary

Dynamic professional with extensive experience in public speaking and exceptional communication, notably as a Tour Guide at Alaska Latin Tours. Proven ability to enhance visitor satisfaction through tailored presentations and innovative strategies. Skilled in fostering relationships and delivering memorable experiences while maintaining operational efficiency.

Overview

28
28
years of professional experience

Work History

Tour Guide

Alaska Latin Tours
06.2020 - Current
  • Built personal relationships with guests to promote positive experiences.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
  • Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
  • Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.

Grounds Manager

Continental Auto Group
02.2015 - 02.2020
  • Worked closely with architects or construction teams during new building projects or renovations to ensure seamless integration of landscaping elements into overall site designs.
  • Preserved the health of trees, shrubs, and flowers through proper fertilization techniques and pest control measures.
  • Improved safety on the property by regularly inspecting and maintaining walkways, lighting, and signage.
  • Conducted routine assessments of facility infrastructure to identify necessary repairs or improvements.

Cleaner

Costco
02.2010 - 01.2015
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.

Grounds Maintenance Supervisor

Kendall Toyota
02.2007 - 01.2010
  • Reduced equipment downtime by conducting regular preventative maintenance checks and repairs.
  • Conducted thorough training programs for new employees on safety protocols, equipment handling, landscaping techniques, among others.
  • Preserved the structural integrity of walkways, fences, and signage through routine inspections and repairs.
  • Maintained a healthy plant environment with proper fertilization, pruning, and irrigation practices.

Owner

Professional Auto Detailing Services
01.2005 - 02.2007
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Server

Hilton Hotels Corporation
03.1997 - 02.2005
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

GED -

Nine Star
Anchorage, AK
05-2000

Skills

  • Public speaking
  • Presentation skills
  • Local history
  • Exceptional communication

Languages

Spanish
Full Professional

Timeline

Tour Guide

Alaska Latin Tours
06.2020 - Current

Grounds Manager

Continental Auto Group
02.2015 - 02.2020

Cleaner

Costco
02.2010 - 01.2015

Grounds Maintenance Supervisor

Kendall Toyota
02.2007 - 01.2010

Owner

Professional Auto Detailing Services
01.2005 - 02.2007

Server

Hilton Hotels Corporation
03.1997 - 02.2005

GED -

Nine Star

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Javier Contreras-Garcia