Javier Delgado
Pearland,TX
Summary
Dynamic leader with proven expertise in staff management and problem-solving, honed at Floor & Decor. Excelled in elevating department penetration by 4.4%, showcasing exceptional ability in staff development and customer service. Renowned for building strong relationships and managing teams to surpass performance targets. Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering 6 years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of Wood and Installation department. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Department Manager
Floor & Decor
08.2022 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Increased department penetration from 14.2% to 18.6% on R4% and R13%.
Assistant Department Manager
Floor & Decor
08.2019 - 09.2022
- Demonstrated adaptability by taking on additional responsibilities when necessary, showcasing leadership potential beyond the assistant level position role scope requirements.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Applied problem-solving skills to resolve operational challenges swiftly, preventing disruptions in workflow or customer experience quality levels.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
Education
High School Diploma -
Pearland High School
Pearland, TX05-2010
Skills
- Customer Service
- Staff Management
- Team Supervision
- Problem-Solving
- Safety and Security
- Staff Development
- Product restocking
- Employee Scheduling
- Staff Hiring and Retention
- Relationship building and management
- Training and mentoring
- Lift Equipment Trainer
Accomplishments
Recognized by Regional management for assisting Gulf region (14stores) with wood and tile resets.
Drove wood sales for an all time high of 27.8% penetration for R13 in Q3 of 2021
Timeline
Department Manager
Floor & Decor
08.2022 - Current
Assistant Department Manager
Floor & Decor
08.2019 - 09.2022
High School Diploma -
Pearland High School
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