Javier Dominguez
Summary
Goal-oriented sales person dedicated to high levels of customer satisfaction. Responsible and skillful with more than 10 years of specialized knowledge in sales and customer service. Excellent time management and problem-solving skills. Organized and dependable successful candidate at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities and learn new skills to meet team goals.
Overview
9
9
years of professional experience
Work History
PST Sr. Coordinator
Sage Dental Management
03.2023 - Current
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Respected patients by recognizing rights and maintaining confidentiality.
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
- Drove proactive patient outreach activities to schedule appointments and follow-up on care and health maintenance.
- Assisted immediate Team Leader in training sessions with other coordinators
- Ensured coordinators were aware of regulations within the department and to be on top of their duties.
Retail Store Manager
Prime Communications AT&T
Tamarac, FL
09.2024 - 06.2025
- Led daily operations, ensuring optimal store performance and customer satisfaction.
- Managed inventory control processes, reducing stock discrepancies through effective systems implementation.
- Trained and mentored staff, fostering a collaborative team environment focused on service excellence.
- Developed sales strategies, enhancing product visibility and driving revenue growth in competitive markets.
- Conducted regular performance reviews, setting goals that improved team productivity and morale consistently.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
Pool Service Technician
Caraccio Company LLC
Palm Beach, FL
07.2022 - 03.2023
- Tested and balanced pool water to maintain safe and healthy swimming environment.
- Inspected pool equipment and verified proper functionality to maintain safety standards.
- Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
- Exercised strong knowledge of swimming pool motor pumps and filtration systems to service and monitor pool and equipment.
- Vacuumed pool using professional equipment to remove dirt and debris and contaminants at bottom of pool.
- Maintained cleaned, and appropriately stocked company vehicle.
Pool Technician
Aquaworks, LLC
Boca Raton, FL
02.2022 - 07.2022
- Exercised strong knowledge of swimming pool motor pumps and filtration systems to service and monitor pool and equipment.
- Demonstrated courtesy, respect, and professionalism to promote company values and customer care.
- Assembled and disassembled filters for repairs or replacing.
- Worked with diverse types of weather and ground conditions.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
PST/Insurance Verification Coordinator
Sage Dental Management
Boca Raton, FL
08.2020 - 12.2021
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Verified patients insurance benefits by contacting insurance companies over the phone or utilizing insurance companies websites.
- Built insurance plans and added them into the system to then link them to patient's files.
Retail Sales Consultant
Prime Communications AT&T
Pompano Beach, FL
04.2017 - 07.2020
- As a mobile expert my job was to communicate product knowledge and educational content to customers whether it was about data plans or cellphones
- Assist in the customers' needs and provide outstanding customer service for excellent customer's satisfaction.
- Determined solutions for clients promptly and professionally.
- Offered each customer top-not personal service to boost sales and customer satisfaction.
- Provided accurate information about promotions.
- Approached each problem with fresh mind and analytical strategies to quickly resolve customers' concerns.
Education
Associates of Arts - Business Administration
Palm Beach State College
Lake Worth, FLAssociates of Arts - Business Administration
Central Piedmont Community College
Matthews, NCundefined
Sun Valley High School
Indian Trail, NCSkills
- Active Listening
- Staff supervision
- Appointment scheduling
- Business Administration
- Customer Service
- Problem Solving
- Bilingual
- Decision-making
Languages
Spanish
English
Timeline
Retail Store Manager
Prime Communications AT&T
09.2024 - 06.2025
PST Sr. Coordinator
Sage Dental Management
03.2023 - Current
Pool Service Technician
Caraccio Company LLC
07.2022 - 03.2023
Pool Technician
Aquaworks, LLC
02.2022 - 07.2022
PST/Insurance Verification Coordinator
Sage Dental Management
08.2020 - 12.2021
Retail Sales Consultant
Prime Communications AT&T
04.2017 - 07.2020
Associates of Arts - Business Administration
Central Piedmont Community College
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Sun Valley High School
Associates of Arts - Business Administration
Palm Beach State College