JAVIER DUQUE
General Manager
Raleigh,North Carolina
Summary
Service-focused General Manager dedicated to enhancing customer experiences that drive loyalty and repeat business. Expert in resource utilization to meet operational demands while maintaining high standards of service excellence. Proven sales leader with strong judgment, exceptional planning skills, and effective interpersonal communication abilities, fostering a collaborative environment that motivates teams to achieve shared goals. Passionate about implementing innovative strategies that elevate performance and enhance overall business success.
Overview
4
4
years of professional experience
1
1
Certification
1
1
Language
Work History
General Manager
Alpaca Peruvian Charcoal Chicken
Raleigh, NC
04.2025 - Current
- Operational Efficiency: Streamlined front and back of house operations by restructuring daily workflows, reducing service delays. Improved team coordination through new checklists and task assignments, boosting overall guest satisfaction and operational speed.
- Administrative work: Send weekly invoices to our accounting offices to verify orders and transactions. Managed full P&L responsibility, achieving revenue growth through strategic cost controls.
- Designed and implemented training programs that improved employee retention and enhanced service standards. These responsibilities built strong organizational, multitasking, and problem solving skills applicable to office management and hospitality roles
Shift Lead/Server
Vivo Ristorante
Raleigh, NC
10.2023 - 04.2025
- Supervised and supported a team of employees by training new staff, ensuring clear communication across departments. Fostered a collaborative work environment that improved productivity and service quality.
- Lead day to day operations in a high volume restaurant, used POS systems for placing orders, building relationships with frequent customers, organized work flow and efficiency during fast paced shifts. This experience strengthened my ability to manage multiple responsibilities and maintain organized operational systems.
Banquet Member
Northridge Country Club
Raleigh, NC
03.2022 - 10.2023
- Guest Relations & Relationship Building: Delivered attentive and personalized service to guests during large scale events, ensuring a welcoming and professional hospitality experience. Build positive relationships with guests, members, and event coordinators by anticipating needs and responding promptly. Maintained a high level of professionalism that contributed to strong guest satisfaction and repeat event bookings.
- Event coordination & Team Collaboration: Worked closely with banquet managers, kitchen staff, and event teams to ensure seamless execution of events and guest service. Assisted in coordinating event timelines and accommodations at the request of a member. This experience strengthened my ability to maintain strong attention to detail, communication skills, and hospitality skills that are essential for client based environments.
Education
Associate of Arts -
Wake Technical Community College
Raleigh, North Carolina04.2026
High School Diploma -
Heritage High School
Wake Forest, North Carolina06.2021
Skills
- Communication
- Problem Solving
- Brand Development
- Adaptability to Change
- Customer retention
- Quality management
Accomplishments
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Marketing - Implemented marketing strategies which resulted in [X%] growth of customer base.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
Certification
ServSafe
Award
Hyper Focused Hustle Award December 2025- Present
Timeline
General Manager
Alpaca Peruvian Charcoal Chicken
04.2025 - Current
Shift Lead/Server
Vivo Ristorante
10.2023 - 04.2025
Banquet Member
Northridge Country Club
03.2022 - 10.2023
Associate of Arts -
Wake Technical Community College
High School Diploma -
Heritage High School