Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Javier Duran

Miami,FL

Summary

Motivated professional with a strong background in customer service, teaching, and sales. Proven track record of providing exceptional customer experiences, problem-solving under pressure, and managing complex schedules. Skilled in building rapport with clients and students, handling high-stress environments, and maintaining professionalism.

Overview

7
years of professional experience

Work History

Lyft

Lyft Driver
02.2021 - Current

Job overview

Completed 4,763+ rides with a consistent 5.0-star rating (top 20% in the Miami region).


Received over 1,600 positive compliments from passengers for professionalism, cleanliness, and excellent customer service.


Managed scheduling, navigation, and customer interaction, resolving issues quickly and ensuring a positive experience.


Consistently recognized for maintaining a clean and welcoming vehicle and going above and beyond to satisfy customer needs.

Sounds Of Excellence

After-School Guitar Teacher
08.2024 - 02.2025

Job overview

Taught guitar to elementary school children in both group and individual settings.


Developed lesson plans that balanced technical skill development with creative expression.


Encouraged students and built confidence by creating a supportive and engaging learning environment.


Managed student progress and adapted teaching methods to fit different learning styles.

North Italia

Server
07.2021 - 02.2022

Job overview

Delivered high-quality dining experiences in a fast-paced, high-volume restaurant.


Managed multiple tables at once, ensuring accurate orders and prompt service.


Handled customer complaints professionally, ensuring positive resolutions.

Happy Wine In The Grove

Server
10.2019 - 02.2022

Job overview

Provided exceptional customer service, specializing in wine recommendations and pairings.


Managed busy shifts, handling orders, serving, and resolving customer issues.


Developed deep wine knowledge to enhance customer experience.

Warby Parker

Sales Advisor
03.2018 - 08.2019

Job overview

Assisted clients with selecting eyewear based on style, prescription needs, and face shape.


Handled inventory, processed sales, and maintained product displays.


Provided detailed product knowledge and upsold accessories and lens upgrades.


Managed customer concerns and ensured client satisfaction with purchases.

Education

Miami Dade College
Miami, FL

Associate of Science from Radiography
06-2020

University Overview

Skills

    Customer Service: 50 rating on Lyft; extensive restaurant and retail experience

    Communication: Skilled in teaching, sales, and customer interaction

    Problem-Solving: Calm under pressure with a track record of resolving customer issues effectively

    Teaching: Experience creating lesson plans and adapting to student needs

    Sales: Proven ability to upsell and match products to customer needs

    Time Management: Managed complex schedules and multitasked efficiently in high-stress environments

Languages

English
Full Professional
Spanish
Full Professional

Timeline

After-School Guitar Teacher
Sounds Of Excellence
08.2024 - 02.2025
Server
North Italia
07.2021 - 02.2022
Lyft Driver
Lyft
02.2021 - Current
Server
Happy Wine In The Grove
10.2019 - 02.2022
Sales Advisor
Warby Parker
03.2018 - 08.2019
Miami Dade College
Associate of Science from Radiography
Javier Duran