Javier Ewert
IT Security Operations Intern
Franklin,WI
Summary
IT Security Operations Intern supporting alert triage, incident documentation, and access-related investigations with a Cybersecurity and Security Engineering foundation. Brings experience handling user issues across Windows hardware, software, and identity tools, including Active Directory, Office 365, Intune Admin Center, and Azure Entra ID. Uses structured ticket handling, MFA troubleshooting, and clear case notes to help keep security issues moving toward resolution.
Overview
1
1
Certification
7
7
years of professional experience
Work History
IT Security Operations Intern
WEC Energy Group
05.2026 - Current
- Triage phishing emails in VMRay and MxToolBox, validating SPF, DKIM, and DMARC before escalating confirmed threats.
- Manage over 20,000 security groups in Active Directory, creating groups and updating membership for access requests.
- Process access, exception, and change requests in BMC Helix and Archer, maintaining accurate documentation and timely resolution.
- Build a PowerShell script to inventory scheduled tasks and jobs with user IDs, improving system automation visibility.
- Lead credential-security reviews with SentinelOne Deep Visibility, finding exposed passwords in Excel, Word, and text files enterprise-wide.
- Author remediation MOPs and maintain an Excel tracker to monitor compliance against audit findings and user follow-up.
- Collaborate on data center migration support, documenting server dependencies, risk and impact assessments, mitigations, and communication plans.
System Support Specialist Internship
Generac
06.2025 - 05.2026
- Resolve 15 support tickets per shift through Genesys and FreshService while maintaining timely, professional user communication.
- Monitor and document FreshService tickets, tracking resolution details and maintaining accurate case records.
- Perform software installations, password resets, and MFA troubleshooting for internal users across Windows workstations.
- Diagnose Lenovo docking stations, monitors, and peripheral devices to restore reliable workstation functionality.
- Manage user accounts, devices, and access permissions with Active Directory, Microsoft Office 365, Intune Admin Center, and Azure Entra ID.
- Collaborate with IT team members to improve support processes and strengthen user experience.
Retail Sales Associate
Blain's Farm and Fleet
08.2019 - 07.2025
- Train new team members on product knowledge, customer service protocols, and store procedures to support consistent service.
- Stock replenished merchandise and organized backroom inventory to keep products accessible and shelves full.
- Keep the sales floor clean through dust mopping and shelf cleaning to maintain a welcoming shopping environment.
- Guide shoppers toward suitable sporting goods by answering questions and matching needs with available products.
- Coordinate daily store procedures with coworkers to keep service, stocking, and floor presentation aligned.
Field Service Technician Internship
TDS Telecom
06.2024 - 08.2024
- Installed and configured fiber optic internet services for residential and commercial locations alongside senior technicians.
- Troubleshot and resolved technical issues during installations to keep service work moving on site.
- Configured Evolution and Eero wireless routers to support reliable customer connectivity.
Education
Master of Science - Cybersecurity – Security Engineering
University of Wisconsin-Whitewater
Whitewater, WI05-2027
Bachelor's Degree - Cybersecurity
University of Wisconsin-Whitewater
Whitewater, WI05-2025
Skills
- Windows Workstations
- Fedora Linux
- Kali Linux
- Microsoft Office 365
- Active Directory
- PowerShell scripting
- SentinelOne Deep Visibility
- Ticket triage
- User account administration
- Endpoint troubleshooting
- Software installation
- MFA support
- Security auditing
- Intrusion detection
- Incident response
- Access control
- Threat analysis
- Phishing investigation
Affiliations
- UWW ISACA
- February 2024 to Present
- A Cybersecurity club that is dedicated to learning about the latest trends, technologies and practices in the field of cybersecurity and information technology.
- Hands-on labs utilize Microsoft Azure and VirtualBox to use cybersecurity tools in a safe environment.
- Created virtual machines to use Linux tools to simulate cybersecurity incidents.
- Participate in Capture the Flag competitions and Hackathon events annually.
- Attended industry speakers and events to understand the cybersecurity landscape in business and real-world situations.
- Lambda Chi Alpha Fraternity
- November 2021 to Present
- Dedication to academic studies as we must maintain a 3.00 GPA or higher every semester.
- Chair of the Philanthropy Committee with a focus on community service.
- Contributed over 40 hours of community service with a food drive every semester where we received on average over 500lbs in donations to stop food insecurity.
Certification
COMPTIA Security+, In Progress
Timeline
IT Security Operations Intern
WEC Energy Group
05.2026 - Current
System Support Specialist Internship
Generac
06.2025 - 05.2026
Field Service Technician Internship
TDS Telecom
06.2024 - 08.2024
Retail Sales Associate
Blain's Farm and Fleet
08.2019 - 07.2025
Bachelor's Degree - Cybersecurity
University of Wisconsin-Whitewater
Master of Science - Cybersecurity – Security Engineering
University of Wisconsin-Whitewater