Javier Ferdin
Laredo,TX
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Multi-talented Shift Manager offering 40 years of retail food experience and strong track record leading teams through daily operations. Personable and energetic with skill in employee scheduling and inventory management.
Proactive and meticulous Shift Manager with over 30 years in retail food industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Results-driven dept manager accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and safety behaviors for food safety lowering losses.
Passionate Shift Lead Manager with hands-on experience managing day-to-day operations. Efficient professional with 40 years in food industry improving service and facilities workflow. Effective communicator skilled at coordinating with team members.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Innovative and goal-oriented Management professional committed to customer Service . Dedicated team player skilled at mediation and conflict resolution. Drives company growth through gross profiting.
Proficient dept manager delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in retail.
Proactive and meticulous manager with over 40 years of experience in retail food industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Customer-focused professional with successful 40-year career in food sector. Dynamic successful applying customer service and food safety in busy business environment.
Adept individual with more than 40 years working as Manager for $1 million revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.
Experienced manager with over 40 years of experience in retail food . Excellent reputation for resolving problems and improving customer satisfaction.
Motivated manager with demonstrated knowledge of food industry best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing 40 years of experience in field and ready to take on challenging, growth-oriented role with company.
Overview
73
73
years of professional experience
1
1
Certification
Work History
Manager in Charge Evening Shifts
HEB Grocery Store
Laredo , TX
09.1985 - 04.2022
- Trained and mentored new employees to maximize team performance.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Tracked receipts, employee hours and inventory movements.
- Trained back-up associates and led crew members in managing operations of storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Kept employees operating productively and working on task to meet business and customer needs.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Used coordination and planning skills to achieve results according to schedule
- Participated in team-building activities to enhance working relationships
Market Manager
HEB GRO CO
Laredo, TX
09.1985 - 04.2022
- Was in charge of customer service, merchandising debt, cutting beef to merchandise, stocking, inventory control ,control shrink levels, and merchandising for profit making and most importantly safety conditions at its highest standards .Achieved a 24% gross profit per monthly period.
Education
Lanier High School
San Antonio, TX05.1974
Skills
- Inventory controls
- Team Building
- Schedule Management
- Training and mentoring
- Staff Management
- Budgeting
- Strategic planning
- Business planning
- Sales and marketing
- Creative merchandising
- Attention to Detail
- Decision Making
- First Aid/CPR
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result through effectively helping with Task.
Certification
- Area of certification, Company Name - Food Safety State Certification
Timeline
Manager in Charge Evening Shifts
HEB Grocery Store
09.1985 - 04.2022
Market Manager
HEB GRO CO
09.1985 - 04.2022
Lanier High School