Javier Franco
Chico,CA
Summary
Results-driven Food and Beverage Manager with expertise in inventory management, event coordination, and customer service. Proven track record of optimizing operations and ensuring food safety compliance to enhance guest satisfaction.
Overview
17
17
years of professional experience
Work History
Food and Beverage Manager
Hotel Katerina - Oxford Suites
Chico, CA
2026.02 - Current
- Managed daily operations of food and beverage services at Hotel Katerina.
- Coordinated inventory management for food and beverage supplies to ensure optimal stock levels and reduce waste.
- Organized special events, including banquets and weddings, to enhance guest experiences and drive revenue.
- Implemented quality control measures to maintain high service standards.
- Supervised staff to ensure compliance with health and safety regulations.
- Trained new employees on service standards and operational procedures.
- Resolved customer complaints regarding meal quality or service issues promptly.
- Analyzed weekly sales data from POS systems to inform budget strategies and optimize menu offerings.
- Negotiated contracts with suppliers in order to secure discounts on bulk orders of food items or beverages.
Food and Beverage Manager
Gold Country Casino and Resort
Oroville, CA
2025.04 - 2026.02
- Analyzed sales data from POS systems weekly to monitor budget performance and identify sales trends.
- Developed marketing strategies aimed at increasing business through promotions or targeted campaigns.
- Organized special events such as banquets, receptions, weddings and other social functions to ensure successful execution of services.
- Gathered guest feedback on food quality, addressing concerns and enhancing overall dining satisfaction.
- Evaluated customer feedback surveys in order to identify areas of improvement within the dining experience.
- Supervised staff to ensure adherence to health and safety regulations, fostering a safe dining environment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
General Manager
Tres Hombres Long Bar & Grill
Chico, California
2009.05 - 2024.07
- Directed daily operations and staff management at busy restaurant environment.
- Coordinated training programs to enhance staff skills and elevate customer service.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Developed team building activities that fostered collaboration among departments and created a positive work environment.
- Identified improvement areas in business practices and collaborated with departments to implement actionable plans.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Tracked monthly sales to generate reports for business development planning.
- Managed vendor relationships to streamline supply chain processes effectively.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Ensured compliance with local health department regulations regarding food safety standards.
Education
High School Diploma -
Chico Senior High School
Chico, CA2002-05
Skills
- Food safety compliance
- Sanitation standards
- Inventory management
- Menu development
- Menu pricing
- Food presentation
- Wine pairing
- Operations oversight
- Budget management
- Sales analysis
- Point of sale systems
- Event coordination
- Staff supervision
- Labor management
- Staff training
- Leadership
- Customer service recovery
- Relationship building
- Relationship building
Timeline
Food and Beverage Manager
Hotel Katerina - Oxford Suites
2026.02 - Current
Food and Beverage Manager
Gold Country Casino and Resort
2025.04 - 2026.02
General Manager
Tres Hombres Long Bar & Grill
2009.05 - 2024.07
High School Diploma -
Chico Senior High School