Javier Gonzalez

- Provided superior service to customers by quickly responding to requests, suggestions and concerns.

- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

- Maintained strong working relationships with coworkers and other departments, fostering a collaborative environment that improved overall efficiency.

- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.

- Complete fulfillment orders including picking merchandise, packing & shipping orders, and making in-store pickup orders ready for customers

- Developed strong familiarity with technology systems, enabling quick navigation through inventory databases and expedited processing of orders.

- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.

- Kept the selling floor clean and maintained neat and orderly product displays.

- Created and enforced detailed organization processes to increase quality and service standards.

- Utilized Instagram and Facebook Ads Manager to create targeted paid advertising campaigns that drove traffic and conversions on the website.

- Increased online sales by developing and implementing targeted ecommerce marketing strategies.

- Maintained high feedback ratings from customers by responding quickly to questions and problems.