Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Javier Gonzalez

Lake Worth,FL

Summary

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Behavioral Health Technician

Retreat Behavioral Health
Palm Springs, FL
08.2023 - 06.2024
  • Anticipated and prevented problematic behaviors through regular observations and used skills to de-escalate growing conflicts.
  • Intervened in crisis situations, employing communication, de-escalation and patient care strategies to resolve concerns.
  • Entered, transcribed, recorded, stored and maintained patient information in written or electronic forms.
  • Supported patients emotionally with positive communication and interactions.
  • Protected staff and patients by reporting unusual behaviors or ailments to staff.
  • Delivered fast and friendly service to handle questions and service complaints.
  • Documented, researched and resolved customer service issues.
  • Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees.
  • Performed manual labor tasks to detailed instructions from supervisors.
  • Delivered exceptional customer service to bolster strong relationships and build positive experiences.
  • Approached and solved problems with initiative and sound judgment.
  • Offered to assist with additional tasks to keep projects on-task and meet tight deadlines.
  • Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.

Education

High School Diploma -

Santaluces Community High School
Lantana, FL
05-2023

Skills

  • Crisis handling
  • Conflict Resolution
  • De-escalation strategies
  • Mental health support
  • Emergency Response
  • Time management

Certification

  • MTA

Languages

English
Full Professional

References

  • Mark Otero 561-860-2693

Timeline

Behavioral Health Technician

Retreat Behavioral Health
08.2023 - 06.2024

High School Diploma -

Santaluces Community High School

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Javier Gonzalez