JAVIER LUNA
Old Tappan,NJ
Summary
Results-driven retail Closing Manager with a strong record of managing daily store operations and supervising teams in high-volume environments. Focus on enhancing customer service and operational efficiency, alongside effective cash reconciliation and inventory management. Bilingual in English and Spanish.
Overview
4
4
years of professional experience
Work History
Closing Manager
ShopRite
Montgomery, NY
04.2026 - Current
- Assist in closing procedures, securing the store and verifying task completion across departments.
- Manage daily store operations, ensuring organization and product availability to meet customer demand.
- Supervised associates, delegated tasks, and ensured efficient shift operations.
- Provide exemplary customer service by resolving concerns and assisting with escalated issues.
- Monitored employee performance and coached team members to maintain service standards.
- Coordinate with teams to manage inventory levels and ensure well-stocked displays.
- Maintain presentation standards by overseeing cleanliness and merchandising of products.
- Supported training and onboarding for new associates, reinforcing procedures and expectations.
Food and Beverage Expert
Target
Spring Valley, NY
06.2024 - 04.2026
- Provided exceptional customer service in front-end and food and beverage departments, fostering positive guest experiences.
- Operated cash registers, handling transactions with accuracy and efficiency.
- Prepared stock while maintaining food and beverage areas per health and safety standards.
- Facilitated returns, exchanges, and inquiries to improve customer satisfaction and loyalty.
- Maintained clean, organized work areas to improve guest experiences.
- Coordinated team operations during peak periods to maintain efficient workflow and service delivery.
Closing Manager
Stop & Shop
Orangeburg, NY
01.2023 - 04.2026
- Supervised store operations during closing shifts to ensure seamless next-day openings.
- Directed team members in task delegation for timely completion of closing procedures.
- Counted and reconciled cash registers and safe totals with precision and accountability.
- Ensured compliance with company policies, safety standards, and loss prevention procedures.
- Operated POS systems while handling cash, credit, and returns in a fast-paced setting.
- Addressed customer concerns and assisted front-end operations to enhance service quality.
- Maintained store cleanliness, organization, and merchandising standards according to company expectations.
- Restocked shelves and managed inventory levels to guarantee product availability.
Education
High School Diploma -
Northern Valley High School
Old Tappan, NJ06-2022
Some College (No Degree) -
Bergen Community College
Paramus, NJSkills
- Closing procedures
- Inventory Management
- POS Systems
- Customer relationship management
- Strong leadership
- Delegation
- Problem-Solving
- Microsoft 365 (Word, Excel, Outlook, Teams)
- Time management
- Reliability & Dependability
- Effective communication
- Bilingual (English & Spanish)
LANGUAGES
English, Spanish
Timeline
Closing Manager
ShopRite
04.2026 - Current
Food and Beverage Expert
Target
06.2024 - 04.2026
Closing Manager
Stop & Shop
01.2023 - 04.2026
High School Diploma -
Northern Valley High School
Some College (No Degree) -
Bergen Community College