Shawn Fearn
Tucson
Summary
Results-driven closing manager recognized for problem-solving skills and commitment to operational compliance. Successfully trained teams and streamlined workflows to elevate customer service and enhance overall store performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
closing manager
Burger King
tucson
01.2025 - 10.2025
- Trained team members on closing techniques and safety protocols to enhance compliance and team readiness.
- Managed closing procedures to ensure store compliance with operational standards.
- Oversaw cash handling processes to maintain accuracy during end-of-day reconciliation.
- Coordinated with team members to streamline closing workflows, reducing time spent on procedures.
- Conducted inventory checks to maintain appropriate stock levels for following day operations.
cashier
Circle K
Tucson
01.2024 - 09.2025
- Handled cash, credit, and digital payments securely, ensuring smooth transactions during peak hours.
- Processed customer transactions accurately using cash register and point-of-sale systems.
- Maintained clean, organized checkout area to enhance customer service experience.
- Assisted customers with product inquiries and provided recommendations on store offerings.
- Restocked shelves and organized product displays to improve accessibility and attract customer interest.
Assistant Store Manager
KFC
Tucson
01.2024 - 01.2025
- Supervised team and delivered ongoing training to maintain high customer satisfaction levels.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Collaborated with team to maintain high standards of customer service.
- Addressed customer inquiries and resolved issues for a positive experience.
- Managed daily cash handling processes, ensuring accuracy and security while resolving discrepancies.
- Monitored cash handling procedures to ensure accuracy and security.
- Trained and supported new team members on procedures to enhance team efficiency.
- Ensured compliance with health and safety regulations during food preparation.
care giver
stephine jock
tucson
01.2022 - 01.2025
- Supported clients in daily living activities and personal hygiene to promote independence.
- Tracked and recorded client health conditions and changes to inform care decisions.
- Provided companionship and emotional support to enhance client well-being.
- Arranged transportation for medical appointments and social outings to enhance client engagement.
- Collaborated with families to discuss care plans and preferences.
shift lead
taco bell
Green Valley
01.2023 - 01.2024
- Supervised team members during shifts to optimize operational efficiency.
- Coached and trained employees while managing daily work assignments to improve team performance.
- Trained new employees on food preparation and customer service standards.
- Monitored food safety practices to uphold health and cleanliness standards.
- Monitored inventory levels and restocked supplies throughout shifts.
- Maintained equipment cleanliness and functionality for safe food preparation tasks.
- Contributed to onboarding new employees by assisting with training sessions.
- Completed opening and closing duties to facilitate business operations.
host
Dennys Restaurant
Green Valley
01.2023 - 07.2023
- Greeted and seated guests promptly to ensure a welcoming atmosphere.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Addressed guest inquiries and concerns with professionalism and courtesy to promote satisfaction.
- Ensured cleanliness and organization of front area during busy shifts to enhance guest experience.
- Collaborated with kitchen staff to coordinate timely food delivery for guests.
- Trained new hosts on seating procedures and customer service standards to improve team efficiency.
shift lead
Taco Bell
Addis
01.2021 - 01.2022
- Supervised team members during shifts to ensure efficient operations.
- Trained new employees on food preparation and customer service standards.
- Managed inventory levels and restocked supplies as needed throughout shifts.
- Monitored food safety practices to maintain health and cleanliness standards.
- Assisted in resolving customer complaints and ensuring satisfaction.
picker
Amazon
Tucson
01.2020 - 01.2021
- Operated handheld scanners to efficiently locate and pick items, ensuring timely order fulfillment.
- Followed safety protocols to ensure a safe working environment.
- Reported equipment issues promptly to maintain operational flow.
- Picked products from designated locations using various tools and transferred to processing areas, facilitating smooth workflow.
shift lead
taco bell
Tucson
01.2019 - 01.2020
- Supervised team members during shifts to enhance operational efficiency.
- Trained new employees on food preparation and customer service standards to ensure high-quality service.
- Managed inventory levels and restocked supplies throughout shifts.
- Monitored food safety practices to maintain health and cleanliness standards.
- Assisted in resolving customer complaints and ensuring satisfaction.
- Coordinated shift schedules to maximize staff coverage during peak hours.
team member
windy's
Tucson
01.2018 - 01.2019
- Delivered exceptional customer service to enhance customer satisfaction in a fast-paced environment.
- Prepared food items following company safety and quality standards.
- Operated kitchen equipment while ensuring workspace cleanliness and adherence to safety standards.
- Collaborated with team members to optimize workflow during peak hours, improving team efficiency.
team member
Jack in the Box
Tucson
01.2017 - 01.2018
- Delivered exceptional customer service, enhancing overall customer satisfaction in a fast-paced environment.
- Prepared food items following company safety and quality standards.
- Operated kitchen equipment and maintained cleanliness throughout the workspace.
- Coordinated with team members to streamline workflow during peak hours, ensuring timely service.
- Trained new employees on operational procedures and customer engagement, contributing to a more efficient team.
shift lead
Taco Bell
Lake Charles
01.2016 - 01.2017
- Coordinated shift schedules to maximize staff coverage during peak hours, ensuring customer needs were met.
- Supervised team members during shifts, enhancing operational efficiency and team collaboration.
- Trained new employees on food preparation and customer service standards.
- Managed inventory levels and restocked supplies throughout shifts.
- Monitored food safety practices to maintain health and cleanliness standards.
- Assisted in resolving customer complaints and ensuring satisfaction.
- Implemented training programs, improving team skills and service quality to elevate customer experience.
Education
GED -
Catalina Mountain School
Catalina, AZ03-2012
Skills
- Closing procedures
- Store opening and closing procedures
- Closing document management
- Cash handling
- Inventory management
- Retail inventory management
- Operational compliance
- Team training
- Staff supervision
- Task delegation
- Employee evaluation
- Customer relationship management
- Customer service
- Problem solving
- Decision-making capacity
- Safety protocols
Certification
serve cafe
Timeline
closing manager
Burger King
01.2025 - 10.2025
cashier
Circle K
01.2024 - 09.2025
Assistant Store Manager
KFC
01.2024 - 01.2025
shift lead
taco bell
01.2023 - 01.2024
host
Dennys Restaurant
01.2023 - 07.2023
care giver
stephine jock
01.2022 - 01.2025
shift lead
Taco Bell
01.2021 - 01.2022
picker
Amazon
01.2020 - 01.2021
shift lead
taco bell
01.2019 - 01.2020
team member
windy's
01.2018 - 01.2019
team member
Jack in the Box
01.2017 - 01.2018
shift lead
Taco Bell
01.2016 - 01.2017
GED -
Catalina Mountain School