Javier Marmol
Homestead,FL
Summary
Experienced and enthusiastic consultant with a proven track record of success in diverse industries. Demonstrates exceptional interpersonal, problem-solving, and analytical skills to deliver valuable advice and expertise to client organizations, driving improvements in business performance. Well-versed in all facets of operations, strategy, and finance. Adept at identifying opportunities for growth and implementing effective solutions to enhance overall organizational efficiency and profitability.
Overview
15
15
years of professional experience
1
1
Certificate
Work History
Oracle OFSC Consultant
Mendoza Consulting
06.2024 - 12.2024
- Led end-to-end implementations of Oracle Field Service Cloud (OFSC) for clients, including requirements gathering, configuration, testing, and deployment
- Designed and configured customized OFSC solutions to optimize field service operations and improve resource utilization
- Worked closely with clients to understand their business needs, translating them into functional and technical requirements
- Developed and executed training sessions for end-users, enhancing user adoption and ensuring smooth transitions to the OFSC platform
- Supported clients with ongoing troubleshooting and technical issue resolution, ensuring platform stability and customer satisfaction
- Collaborated with cross-functional teams to integrate OFSC with other enterprise applications, including CRM and ERP systems
- Documented all project phases and created comprehensive user guides and training materials for client teams
- Skills Used: Oracle Field Service Cloud configuration, business analysis, technical support, user training, integrations, troubleshooting, and project management
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Developed effective improvement plans in alignment with goals and specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
Network Engineer- Remote
TDArx - NOCDOC
12.2022 - 06.2024
- Responsible for maintenance and configuration of existing systems as well as the implementation and integration of new systems
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Remote Access, Vmware, Vsphere, AWS, Microsoft Azure, Microsoft Office, Microsoft 365 Admin, Active Directory, Policy's, User Management, Rights, Map Drives, VPNs, Veeam Backup, Hyper-v, VLans, Network Router/Switches, Cisco Meraki, Ubiquiti, Fortinet, Auvik, RMM, IT Glue, Glue Connect, Kaseya Software, CRM
- Troubleshot complex multi-vendor network service provider issues.
- Created VPN infrastructure and allowed for secure remote connections.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Assisted with implementation and support of network monitoring tools.
- Provided security incident triage and response.
- Checked rigorous application of information security policies, principles and practices for continuous delivery of network services.
IT Manager / Network Admin
Girosol Corporation
07.2019 - 06.2024
- Maintain all systems and networks updated, running, and sometimes upgrading them
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Oversaw IT department operations and training.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Guided organizational technology strategy and roadmaps.
- Oversaw daily performance of computer systems and immediately responded to CEO issues to keep network up and running.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Implemented remote connections for 2 outside sites (Mexico and Santo Domingo) and VoIP
- Manage and Lead 3 Sites: HQ: Florida, North Miami Beach; MX: Mexico, Guadalajara; DR: Dominican Republic, Santo Domingo
- Help Desk, Equipment Supply, Remote Access, Vmware, Active Directory, Policy's, User Management, Rights, Map Drives, VPNs, E-Directory(Novell), Veeam Backup, Hyper-v, VLans, Site-to-Site Management, Wrike, Jira
Cable Installation Technician
Aeon Contractor
04.2019 - 06.2019
- Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues
- Cable, Phone and Internet installation to Residential and Commercial
- Demonstrated equipment capabilities to customer and responded to questions and complaints.
- Assembled communication equipment such as wiring, switching equipment, and power apparatus.
HVACR Technician
Caryl Mechanicals Inc.
02.2018 - 10.2018
- Used power tools to install air vents, air returns, fireplace, gas pipes, A/C Units, stoves installation
- Thermostats Wire and Installation (analog and wireless), Power up A/C units
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Utilized pressure gauges and soap-and-water solutions to test pipe and tubing joints for leaks.
- Maintained environmental conditions by rebuilding and replacing faulty components.
- Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
- Optimized performance by balancing systems and calibrating controls.
General Manager
Instituto Tecnológico Las Vegas
01.2015 - 12.2017
- Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans
- Encouraged, trained and disciplined employees to maximize performance
- Coordinated monthly budgets, managed profit and loss, and consistently met desired margin targets
- Consistently complied with company policies and government regulations
- Collaborated with communications team to create marketing communication plan to advance business branding and sales
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and implemented strategies to increase sales and profitability.
Network Operations Technician
Empresa Nacional Portuaria
05.2010 - 12.2016
- Installed Network Printer and IP Cameras
- Troubleshot and resolved issues with peripheral devices such as printers and copiers for end users
- Installed wiring, cabling and devices to establish, repair and improve network operations
- Imaged OS and software deployments throughout system and addressed any implementation concerns
- Prepared technical architecture proposals for enhancements and integration of existing third-party software systems
- Developed and maintained accurate network documentation and Visio diagrams to provide management with proper understanding of organizational needs
- Served as sole database administrator for Sybase, Oracle, and MS SQL running on various operating systems
- Installed and supported over two Microsoft Windows Servers in Active Directory Cluster
- Troubleshoot hardware and software to determine and rectify network problems.
- Evaluated security measures and made recommendations to network administrator for upgrades and changes.
IT Specialist
Startek
01.2013 - 12.2015
- Disassembled computer systems to troubleshoot and resolve hardware issues
- Removed malware and viruses from laptops and desktop systems using specialized software
- Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions
- Updated software versions with patches and new installations to close security loopholes and protect users
- Configured new employee work stations, including all hardware, software and peripheral devices
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks
- Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns
- Observed system functioning and entered commands to test different areas of operations
- Installed software updates and vulnerability patches on servers to prevent possible threats from penetrating networks
- Monitored systems in operation and input commands to troubleshoot areas.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices, and software to set up work stations for employees.
Education
Cyber Security Network - Ethical Hacker
University of Miami
Miami, FL01.2022
Computer System Engineering - Information Technology
Universidad Tecnológica De Honduras
San Pedro Sula, Honduras12.2016
High School Diploma -
Instituto Tecnológico De Electricidad Y Electronica
San Pedro Sula, Honduras11.2001
Middle School - undefined
IS 162 Junior High School
New York, NY06.1998
Culinary Diploma - Culinary Arts
Hernando Moreno Culinary School
San Pedro Sula, Honduras01.2020
Skills
- Security Cameras installation
- Smart Home Builder
- Microsoft Office and OS
- Customer Service
- Linux and tools
- Programming and design skills
- Network configuration
- Information security
- Software deployment
- Technology planning
- Proficiency in TCP/IP protocols
- Technical review
- Business presentation
- Reporting writing
- Time management
- Project management
- Verbal and written communication
- Sell services
- User support
- Disaster recovery planning
- Issue resolution
- Process improvement
- Cloud computing
- Configuration management
- Outcome accountability
- Sales strategy
- Project implementation
- Management coaching
- Business analysis
- Decision-making
- Multitasking and organization
- Problem-solving
Certification
- US Home Inspector
- Cyber Security Professional/ Ethical Hacker by University of Miami
- Culinary Professional
Languages
English
Full Professional
Spanish
Native or Bilingual
Software
Microsoft
Oracle
VMware
Virtual PC
CMS
MAC OS
Timeline
Oracle OFSC Consultant
Mendoza Consulting
06.2024 - 12.2024
Network Engineer- Remote
TDArx - NOCDOC
12.2022 - 06.2024
IT Manager / Network Admin
Girosol Corporation
07.2019 - 06.2024
Cable Installation Technician
Aeon Contractor
04.2019 - 06.2019
HVACR Technician
Caryl Mechanicals Inc.
02.2018 - 10.2018
General Manager
Instituto Tecnológico Las Vegas
01.2015 - 12.2017
IT Specialist
Startek
01.2013 - 12.2015
Network Operations Technician
Empresa Nacional Portuaria
05.2010 - 12.2016
Middle School - undefined
IS 162 Junior High School
- US Home Inspector
- Cyber Security Professional/ Ethical Hacker by University of Miami
- Culinary Professional
Cyber Security Network - Ethical Hacker
University of Miami
Computer System Engineering - Information Technology
Universidad Tecnológica De Honduras
High School Diploma -
Instituto Tecnológico De Electricidad Y Electronica
Culinary Diploma - Culinary Arts
Hernando Moreno Culinary School
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