Summary
Overview
Work History
Education
Skills
Timeline
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Javier Melo

North Las Vegas

Summary

Seasoned luxury service professional with over 22 years of experience in high-end retail and 1.5 years in luxury hotel operations, consistently delivering exceptional customer experiences in fast-paced, high-demand environments. Proven ability to cultivate client loyalty, drive sales performance, and uphold the highest standards of service and presentation. Adept at anticipating client needs, managing VIP relationships, and contributing to brand reputation through personalized, detail-oriented service. A confident, resourceful, and poised team player with a passion for excellence in luxury hospitality and retail.

Overview

23
23
years of professional experience

Work History

Group Operations Liaison

Resort World Las Vegas
11.2023 - Current
  • Streamlined operations by implementing efficient workflow processes and procedures.
  • Enhanced team performance through training sessions and performance evaluations.
  • Increased collaboration between departments through effective communication and relationship-building strategies.
  • Championed continuous improvement efforts within the organization, fostering a culture of innovation and adaptability among team members.
  • Worked closely with planners from all over the world to ensure housing was in place for all attendees, VIPs & employees.

Warehouse Associate

Amazon Returns Facility LAS2
01.2021 - Current
  • Assisted IT team by being an IT Ambassador within the warehouse.
  • My responsibilities include fixing computers. Replace devices needed throughout the warehouse. Help associates at processing stations and help with IT related projects.
  • Other responsibilities around the warehouse include processing returns at an hourly rate of 42 returns per hour successfully and with good quality.
  • Receive and Release trucks at dock doors. Unload trucks and place return packages on conveyor lines.
  • Provide assistance at processing stations by supplying all needed items process returns in lanes.

Sale Representative

Chrome Hearts
10.2019 - 12.2019
  • Responsible for attending high end luxury customers including famous celebrities.
  • Build long-lasting relationships with clients.
  • Consistently learn about new products introduced to collections.
  • Support fellow co-workers when needed. Successfully exceeded sales goals for 3 consecutive months.

Operations Specialist

Tory Burch
07.2017 - 10.2019
  • Organize and execute store floor set-ups / conduct inventory. Assist in all aspects of front & back of house.
  • Process all shipment / Organize and maintain all back of house stockrooms.
  • Provide excellent customer service to online & walk-in clients.
  • Place orders for all supplies needed monthly.
  • Quickly escalated to back of house lead team and sustained position throughout my time with Tory Burch.

Operations Manager

MIU MIU Prada USA
05.2013 - 10.2015
  • In charge of all shipping & receiving tasks including transfer in & out, Order Store Supplies, Conduct Cycle Counts & Inventories.
  • Maintain all operational standards directed by corporate & Italy. Audit all paperwork regarding supply ordering, FedEx account & sales.
  • Conduct investigations to any missing/stolen item/s. Follow strict guidelines to complete weekly & monthly tasks/reports needed by corporate.
  • Do walk-thru with visiting members of corporate.

Operations Associate

Louis Vuitton
05.2011 - 05.2013
  • Handle all shipping procedures including receiving product & processing items so they are ready to sell.
  • Packing send sales & transfers to send out via FedEx.
  • Organize & conduct monthly inventory of all merchandise in store / Maintain all back stock merchandise as well as reorganize stockroom to the needs of the business.
  • Order all supplies needed for the store including office, packaging, cleaning, beverages, food & tool supplies.
  • Support on sales floor proving excellent customer service to very high end clientele.

Store Manager

7 For All Mankind
03.2009 - 05.2011
  • Demonstrate experience in maximizing staff and productivity in $3.1+ million outlet center. Success operating only Outlet center in Las Vegas, accomplishing over 14% over yearly goal for 2010 & maintaining shrink of -1.10%.
  • Maintaining financial controls including loss prevention (Shipping & Receiving), payroll and operating expenses with budgets. Interviewing & hiring high-caliber candidates. Manage team of 25 associates.
  • Conduct weekly supervisor meetings/monthly staff meeting to train, develop, coach, and mentor all staff members so team understands goals & achievements of accomplishments.
  • Managed & controlled inventory of 18,000+ units Las Vegas Premium Outlet North store.
  • Progressed from Assistant Manager to Store Manager during my time with 7 For All Mankind.

Store Manager

Lucky Brand Jeans
10.2002 - 03.2009
  • Proven experience in maximizing sales and productivity in a $2.3+ million store.
  • Maintains financial controls including shrink, labor and operating expenses.
  • Recruiting & selecting high-caliber talent / Successfully motivates and manages team of 20 people.
  • Trains, develops, coaches and mentors store associates to achieve the next level.
  • Achieved recognition for being #3 volume in company for Q1/Q2 comp at +16%.
  • Progressed from stock associate to store manager during my time with Lucky Brand Jeans.

Education

General Education -

Del Mar High School
San Jose, CA

Skills

  • Bilingual Fluent in Spanish
  • Computer skills & Computer literacy
  • Customer service,& Warehouse experience
  • Great communication skills & Time management
  • Passion for building relationships and serving others
  • Very fast learner, Excellent Leadership Skills & Punctual / Reliable

Timeline

Group Operations Liaison

Resort World Las Vegas
11.2023 - Current

Warehouse Associate

Amazon Returns Facility LAS2
01.2021 - Current

Sale Representative

Chrome Hearts
10.2019 - 12.2019

Operations Specialist

Tory Burch
07.2017 - 10.2019

Operations Manager

MIU MIU Prada USA
05.2013 - 10.2015

Operations Associate

Louis Vuitton
05.2011 - 05.2013

Store Manager

7 For All Mankind
03.2009 - 05.2011

Store Manager

Lucky Brand Jeans
10.2002 - 03.2009

General Education -

Del Mar High School

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