Javier Meza Cuevas
Phoenix,Az
Summary
Resourceful Claims Agent with expertise in claims processing and coverage analysis. Enhanced file accuracy and resolved complex inquiries, ensuring high client satisfaction. Strong communication and negotiation skills foster positive client relationships and support regulatory compliance. Committed to continuous improvement in fast-paced environments.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Claim Agent
State Farm
Tempe, Arizona
06.2024 - Current
- Thorough review of auto and property claims through State Farm systems improved file accuracy.
- Reviewed and confirmed the accuracy of claim files and the coverage details to ensure compliance with company standards.
- Compiled details from claimants, witnesses, and repair contacts improved accuracy of claim review.
- Updated claim status and coverage responses enhanced customer understanding and satisfaction.
Travel Professional
American Airlines
Tempe, Az.
10.2022 - 03.2024
- Facilitated reservations, ticketing, and itinerary changes for travelers at American Airlines, enhancing customer satisfaction and travel experience.
- Resolved baggage issues for passengers, including lost, damaged, and delayed bags, by coordinating claims and ensuring timely reimbursement or reunification with luggage..
- Managed processing of baggage issues, claims, and delivery updates, ensuring clear communication and support for customers.
- Communicated with crew, airports, and service teams to support flight operations.
- Responded promptly to customer inquiries via phone calls or emails in a professional manner.
- Documented passenger requests, service notes, and flight records accurately.
Sr Installer
Steady Install Office Furniture
Phoenix, Az.
10.2017 - 10.2022
- Installed office furniture for Steady Install Office Furniture at client sites.
- Collaborated with companies to remodel and install office furniture and cubicles to client specifications, managing teardown of old furniture and staging new furniture according to provided blueprints.
- Assembled desks, cubicles, and workstations using hand tools and power tools.
- Interpreted layout drawings and placement plans for furniture installation.
- Coordinated delivery, setup, and site preparation tasks with crews.
- Communicated with clients and supervisors during installation visits.
- Mentored junior installers on-site, sharing technical expertise to enhance installation quality.
Installer
Southwest Office Furniture
Phoenix, Az.
01.2014 - 10.2017
- Installed office furniture for Southwest Office Furniture at client job sites.
- Assembled desks, cubicles, chairs, and storage systems.
- Interpreted floor plans and placement layouts for installations.
- Used hand tools and power tools for precise assembly.
- Mounted and connected mechanical and electrical equipment according to specifications.
- Communicated with customers and team members during site coordination.
- Removed systems and fixtures to prepare for replacements.
- Followed building standards and codes during unit installation.
- Performed troubleshooting to diagnose and resolve system issues.
- Provided exceptional customer experiences to service recipients.
Customer Service Representative
Macy's Consumer and Credit Services
Tempe, Az
09.2013 - 06.2014
- Resolved customer complaints using policy, service guidelines, and active listening.
- Assisted Macy's Consumer and Credit Services customers with billing and account questions.
- Processed account updates, address changes, and payment arrangements for cardholders.
- Reviewed credit card payments, balances, and transaction details in account systems.
- Documented customer interactions and account notes in service records.
- Escalated complex account issues to specialized Macy's Consumer and Credit Services teams.
Independent Contractor
Self Employed
Phoenix, Az.
06.2010 - 07.2013
- Oversaw client projects for a self-employed contract business, ensuring timelines and deliverables were met.
- Coordinated schedules and deadlines for multiple client projects, optimizing workflow and meeting client expectations.
- Prepared detailed proposals and accurate estimates for contract services, facilitating clear communication of project scope and costs.
- Developed service plans for independent contractor assignments.
- Installed and dismantled office furniture for various companies, ensuring efficient removal and proper disposal or storage.
- Maintained records, contracts, and billing documents.
- Communicated requirements with clients and vendors.
Customer Advocate
Fedex Customer Information Services
Phoenix, Az
09.2001 - 06.2010
- Assisted customers, including Vice Presidents, with international customs clearance paperwork in English and Spanish, ensuring compliance and smooth transactions.
- Resolved FedEx customer inquiries about shipping, tracking, and delivery status.
- Explained FedEx shipping options, rates, and pickup procedures, helping customers make informed decisions and optimize their shipping experience.
- Guided customers through FedEx policies, procedures, and resolution steps.
- Coordinated claim details for lost, delayed, or damaged shipments.
- Verified customer information and shipment details for accurate service handling.
- Recorded detailed notes in customer accounts for future reference and follow-up.
- Provided assistance to customers with inquiries in navigating the company website for answers to commonly asked questions.
- Collaborated with colleagues across departments to resolve customer issues, enhancing service delivery and customer satisfaction.
Education
Credit Law
Rio Salado Community College
Tempe, AZ11-2013
Washington High School
Phoenix, AZ06-1995
Skills
- Adaptability, proficient with microsoft outlook, teams and some above average knowledge of excel
- Claims investigation
- Policy verification
- Insurance terminology
- Customer service
- Case management
- Records management
- Clear communication
- Conflict resolution
- Problem solving
- Critical thinking
- Adaptability
- Time management
- proficient with microsoft outlook
- teams and some above average knowledge of excel
- Assertiveness
LANGUAGES
Fluent in both the English and Spanish languages, with spanish being my native tongue
Certification
- insunrance claims licensing
Timeline
Claim Agent
State Farm
06.2024 - Current
Travel Professional
American Airlines
10.2022 - 03.2024
Sr Installer
Steady Install Office Furniture
10.2017 - 10.2022
Installer
Southwest Office Furniture
01.2014 - 10.2017
Customer Service Representative
Macy's Consumer and Credit Services
09.2013 - 06.2014
Independent Contractor
Self Employed
06.2010 - 07.2013
Customer Advocate
Fedex Customer Information Services
09.2001 - 06.2010
Credit Law
Rio Salado Community College
Washington High School