JUSTICE RAINES
Wellford,SC
Summary
Delivered exceptional service by effectively resolving account issues, analyzing customer needs, and providing tailored solutions to enhance satisfaction and loyalty.
Overview
11
11
years of professional experience
Work History
Registered Behavior Technician (RBT)
ABS Kids
Greenville, SC
07.2024 - Current
- Implement ABA therapy programs by providing 1:1 support across home, clinic, and community-based settings.
- Follow individualized treatment plans created by BCBAs to support communication, behavior reduction, and skill acquisition.
- Collect accurate, real-time data using electronic systems (Catalyst, etc.) to track client progress.
- Assist clients with daily living, play skills, social skills, and emotional regulation.
- Utilize prompting, reinforcement strategies, and behavior intervention plans to manage maladaptive behaviors.
- Collaborate with BCBAs and therapists to update goals and discuss client progress.
- Supported group activities such as circle time, transitions, and structured tasks.
Tutor / After-School Program Assistant
Greater Hope Ministries
Spartanburg, SC
02.2022 - Current
- Developed tailored lesson plans and guided students through homework assignments to reinforce learning objectives.
- Implemented activities and programs that promoted safety and engagement in the after-school setting for children.
- Engaged in activities that advanced non-profit objectives focused on community service and family support.
Customer Service Representative
Verizon Wireless
Spartanburg, SC
08.2022 - 05.2025
- Addressed customer inquiries and concerns through high volume inbound calls to enhance service satisfaction.
- Facilitated friendly assistance to address customer inquiries and improve overall experience.
- Performed in depth evaluations of client accounts to recommend tailored service adjustments and upsell options.
- Ensured optimal issue resolution and customer retention to enhance overall service quality.
- Managed over 50 customer service calls per day
Shift Manager / Catering Specialist
Moe’s Southwest Grill
Spartanburg, SC
05.2019 - 08.2020
- Oversaw daily store operations including opening/closing, shift management, and deposits
- Coordinated catering orders and deliveries for corporate and private events
- Trained and supervised team members to ensure consistent service and food quality
Quality Inspector / Assembly
Lear Corporation
Greer, SC
09.2017 - 05.2019
- Inspected automotive parts for quality assurance in a manufacturing environment
- Assembled components efficiently while meeting strict quality and safety standards
Packer / Shipper
Syncreon Automotive
Greer, SC
08.2016 - 09.2017
- Prepared and packaged parts for shipment, ensuring proper labeling and documentation
- Performed visual inspections of items before packaging
Order Picker Driver
Amazon
Spartanburg, SC
05.2015 - 08.2016
- Operated order picker machinery to collect and organize items in a large warehouse
- Utilized scanners and handheld devices to track inventory and fulfill orders
Education
High School Diploma -
Dorman High School
Spartanburg, SC2015
Skills
- High-volume inbound call handling with strong performance in average handle time (AHT), call quality, attendance, and schedule adherence
- Accurate phone intake and documentation of caller information with strong attention to detail
- Demonstrated empathy, patience, and professionalism when assisting callers with sensitive or complex concerns
- Knowledge of and commitment to HIPAA/PHI confidentiality and compliance standards
- Ability to multitask across multiple systems while maintaining accuracy and efficiency
- Strong active listening and problem-solving skills
- Reliable team contributor who supports a positive and collaborative work environment
- Comfortable navigating browsers, bookmarking resources, and basic troubleshooting during live calls
- Proficient in Microsoft Word, Excel, Outlook, and Teams for communication, documentation, and scheduling
- Adaptable in fast-paced contact center environments with changing priorities
Executed comprehensive task analysis to pinpoint process enhancements
Assisted in managing crisis situations through deescalation techniques Supported team members in resolving conflicts Facilitated communication to enhance understanding and cooperation
Assisted customers with product inquiries and selection Supported sales team in meeting objectives through clear communication Addressed customer concerns to improve satisfaction and loyalty
Executed thorough account analysis to uncover trends and enhance performance
Directed call center operations to optimize customer service efficiency
Streamlined task scheduling and prioritization to maximize productivity
Assisted in organizing and analyzing data using Microsoft Excel Supported team members in effectively navigating Windows operating systems Contributed to report preparation by utilizing Excel functionalities
Executed data entry tasks with accuracy and thoroughness Supported team members by keeping records and documentation organized Assisted in coordinating data management for multiple projects
Assisted teams with SharePoint and computer systems to improve collaboration and efficiency Supported users in effectively navigating SharePoint features Provided technical support for computer systems to resolve issues quickly
ASSESSMENTS
- Filing & Organization – Proficient
- (Completed September 2020 via Indeed)
- Demonstrated ability to arrange and manage materials using structured systems.
Timeline
Registered Behavior Technician (RBT)
ABS Kids
07.2024 - Current
Customer Service Representative
Verizon Wireless
08.2022 - 05.2025
Tutor / After-School Program Assistant
Greater Hope Ministries
02.2022 - Current
Shift Manager / Catering Specialist
Moe’s Southwest Grill
05.2019 - 08.2020
Quality Inspector / Assembly
Lear Corporation
09.2017 - 05.2019
Packer / Shipper
Syncreon Automotive
08.2016 - 09.2017
Order Picker Driver
Amazon
05.2015 - 08.2016
High School Diploma -
Dorman High School