Allie Woolard
Corcoran,CA
Summary
Highly efficient, personable, and versatile Customer Service professional with extensive experience in fast-paced, high-volume environments. Detail-oriented and articulate, with a strong background in administrative support and technical troubleshooting. Known for balancing efficiency and accuracy while maintaining exceptional customer satisfaction. Proven ability to meet and exceed strict performance metrics (AHT, QA) and manage back-to-back inbound calls with professionalism and care. Skilled in team supervision, collaboration, and problem-solving. Motivated to contribute to company success by leveraging leadership, adaptability, and self-management skills in a remote customer service role.
Overview
5
5
years of professional experience
Work History
Leasing Agent
Manco Abbott
07.2019 - 05.2020
- Successfully managed the full leasing lifecycle for a multi-family property, acting as the primary sales agent and resident relationship manager responsible for achieving occupancy and retention goals.
- Spearheaded application processing and administrative compliance, including thorough background/credit checks, accurate documentation of lease terms, and ensuring full adherence to Fair Housing laws and company policies.
- Cultivated strong tenant relations from the initial property showing through move-in, effectively communicating community policies, managing maintenance requests, and coordinating with property management to ensure high resident satisfaction.
- Maintained current knowledge of market comparables and community amenities to effectively overcome objections and position the property as the superior choice, resulting in optimized rental rates.
Front-End Supervisor
Ross Dress for Less
11.2017 - 05.2019
- Oversaw all front-end operations, including customer service, associate training, and cash management, ensuring efficient and positive customer sales transactions.
- Supervised and trained a team of 15+ front-end associates, focusing on optimizing workflow, customer service delivery, and accurate transaction processing.
- Resolved complex customer service issues and escalated complaints swiftly and professionally, safeguarding customer retention and promoting a positive store image.
- Managed all cash handling, register audits, and opening/closing procedures with 100% adherence to financial and loss prevention policies.
- Coordinated staffing and scheduling to align with peak demand times, ensuring adequate coverage to maintain minimal customer wait times.
Customer Service Representative
Alorica
03.2015 - 09.2017
- Managed high-volume, back-to-back inbound calls for a major wireless carrier, utilizing professional etiquette and problem-solving skills to resolve complex account and technical issues while maintaining strict call metrics.
- Mastered problem-solving and efficiency to resolve guest issues quickly and accurately, consistently achieving and maintaining an Average Handle Time (AHT) under the 15-minute goal.
- Managed the full spectrum of inquiries, including account management, billing, and Tier 1 technical support, demonstrating technical proficiency to troubleshoot device and service issues.
- Demonstrated professional customer service skills by maintaining superior Quality Assurance (QA) standards (validated through weekly live call reviews and customer surveys) and consistent use of empathy and active listening.
Education
High School Diploma -
Buchanan High School
Associate of Arts -
Fresno City College
Skills
- Customer & Technical Support
* High-Volume Inbound Call Management
* Tier 1 Technical Troubleshooting
* Problem-Solving & Critical Thinking
* De-escalation & Conflict Resolution
* Customer Relationship Management (CRM)
* Quality Assurance (QA) Compliance
- Leadership & Sales Operations
* Team Supervision & Training
* Front-End Operations Management
* Sales Transaction Processing
* Cash Management & Loss Prevention
* Full-Cycle Leasing / Contract Execution
* Financial Policy Adherence
- Remote Work & Efficiency
* Time Management & Self-Motivation
* Multi-System Navigation / Multi-tasking
* Average Handle Time (AHT) Optimization
* Active Listening & Verbal Communication
* Written Communication (Email/Chat)
* Data Entry & Transaction Accuracy
Timeline
Leasing Agent
Manco Abbott
07.2019 - 05.2020
Front-End Supervisor
Ross Dress for Less
11.2017 - 05.2019
Customer Service Representative
Alorica
03.2015 - 09.2017
High School Diploma -
Buchanan High School
Associate of Arts -
Fresno City College