Andrea Ochoa
Phoenix,AZ
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
3
3
years of professional experience
2020
2020
years of post-secondary education
Work History
Leasing agent
Pro Management
Phoenix, Az
01.2025 - 05.2025
- Assisted clients with property inquiries and leasing applications.
- Conducted property tours for prospective tenants to showcase available units.
- Utilized property management software for tracking leases and rent payments.
- Performed administrative duties such as filing paperwork and updating databases.
- Advertised available properties through various outlets such as newspapers and online listings sites.
- Maintained accurate records of tenant information and leasing activities.
- Processed applications by conducting background checks and verifying references.
Customer Service Representative
Target
Phoenix
09.2023 - 12.2023
- Build sustainable relationships of trust through open and interactive communication.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem;
- selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Open and maintain customer accounts by recording account information.
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Provide accurate, valid, and complete information by using the right methods/tools
Front Desk Receptionist
Bowlero
Phoenix
03.2022 - 09.2023
- Manage the utilization/scheduling of lanes and equipment to ensure efficient control of customer flow.
- Provide bowling shoes and assign lanes to customers.Escort guests to their lanes and assist with lane set-up.
- Responsible for the efficient processing of all bowling cash transactions.
- Taking phone calls and maintaining a clean work space.
Education
Southwest Leadership Academy
Phoenix, AZSkills
- Administrative support
- Problem solving
- Effective communication
- Fair housing policies
- Telephone and email etiquette
- Customer relationship management
- Data entry
- Scheduling
- Technical support
- Verbal and written communication
Timeline
Leasing agent
Pro Management
01.2025 - 05.2025
Customer Service Representative
Target
09.2023 - 12.2023
Front Desk Receptionist
Bowlero
03.2022 - 09.2023
Southwest Leadership Academy