Javier Montanez
JACKSONVILLE,FL
Summary
Adept at public speaking and exceptional communication, I enhanced visitor satisfaction at Orlando Museum at Dezerpark by tailoring tours to diverse audiences and resolving customer issues with empathy at Publix. My skills in historical research and safety consciousness led to innovative tour strategies and a safer, more engaging visitor experience.
Overview
7
7
years of professional experience
Work History
Tour Guide
Orlando Museum at Dezerpark
11.2022 - Current
- Established rapport with customers to ensure memorable interactions.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Participated in continuing education opportunities to stay current on industry trends and best practices.
- Adapted tours to accommodate varying physical abilities, ensuring inclusive and enjoyable experience for all guests.
Customer Service Representative
Publix
05.2018 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Automotive Porter
Nimnicht Chevrolet
01.2019 - 07.2020
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a clean and welcoming environment for guests.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Maintained safety measures for supply storage, protecting against theft and damage.
- Upheld company standards for appearance by wearing designated uniform and maintaining professional demeanor at all times.
Education
High School Diploma - Automotive Maintenance
Frank H Peterson
Jacksonville Florida 05.2019
Skills
- Public speaking
- Presentation skills
- Exceptional communication
- Safety consciousness
- Historical research
- Environmental awareness
- Research
- Safety procedures
Timeline
Tour Guide
Orlando Museum at Dezerpark
11.2022 - Current
Automotive Porter
Nimnicht Chevrolet
01.2019 - 07.2020
Customer Service Representative
Publix
05.2018 - 08.2021
High School Diploma - Automotive Maintenance
Frank H Peterson
Similar Profiles
Max P. ApodacaMax P. Apodaca
Head of Auto Museum & Director of Food & Bev at Orlando Auto Museum / Dezerland Park OrlandoHead of Auto Museum & Director of Food & Bev at Orlando Auto Museum / Dezerland Park Orlando
Raquel O'BrienRaquel O'Brien
Security Guard at Fine Arts Museum- De Young MuseumSecurity Guard at Fine Arts Museum- De Young Museum
Tara SandifordTara Sandiford
Marketing and Communications Team Member at Joseph Moore Museum (Student-Led Museum), Earlham CollegeMarketing and Communications Team Member at Joseph Moore Museum (Student-Led Museum), Earlham College
Destiny FieldsDestiny Fields
Fraud Operations Specialist at CitibankFraud Operations Specialist at Citibank
Gerald PeterkinGerald Peterkin
Member Services Supervisor at BusinessolverMember Services Supervisor at Businessolver