Javier Mora
Arlington,TX
Summary
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Overview
24
24
years of professional experience
Work History
Customer Service Manager
Rooms To Go
Arlington, TX
04.2001 - Current
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Compiled data on customer complaints to identify patterns and areas of improvement
- Designed frameworks to optimize customer interactions
- Facilitated inter-department collaboration to tackle intricate problems.
- Communicated progress updates at regular intervals with senior leadership.
- Onboarded individuals with high capability to elevate overall team performance
- Implemented quality control measures to uphold company standards.
Education
GED -
Kimball High School
Dallas, TX01-1995
Skills
- Teamwork and Collaboration
- Remote Work
- Continuous Improvement
- Problem-Solving
- MS Office Proficiency
Languages
Spanish
Professional
Timeline
Customer Service Manager
Rooms To Go
04.2001 - Current
GED -
Kimball High School