Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Awards
References
Timeline
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Javier Muniz

New Britain,CT

Summary

Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 5+ years of experience working in busy high energy environments.

Overview

7
7
years of professional experience

Work History

Unloader/Package Handler

United Parcel Service (UPS)
12.2017
  • At UPS my responsibilities are to unload all trucks that come in and to make sure that all packages are heading to the correct trucks so that they can be shipped.

Kitchen Supervisor/Expo

Nolita Ristorante
08.2017 - 11.2017
  • As expo my job is to make sure that all of the orders are being prepared in the right order and I have to make sure that they are all going to the correct customers
  • As supervisor I pick up phone orders and online orders, then I make sure that drivers take the deliveries to the right destination.

Croc Pot Crew Member

Festival Fun Parks, LLC
06.2016 - 09.2017
  • At Lake Compounce I did a variety of things from working cashier, cleaning, cooking the food, serving the customers all at a fast pace.

Assistant Store Manager

Champs Sporting Goods
08.2021 - 08.2022
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Footwear Department Manager

Dicks Sporing Goods
06.2019 - Current
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with customers to maintain relationships and increase return customer base.
  • Recruited, interviewed and hired employees and implemented training programs to promote positive feedback and engagement.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Implemented systems and procedures to increase sales.

Education

High School Diploma -

New Britain High School
New Britain, CT
07.2017

Associate of Arts - Business Administration

Tunxis Community College
05.2024

Skills

  • Team Player
  • Responsible
  • Quick Learner
  • Organized
  • Workforce Management
  • Strategic Planning
  • Operations Oversight
  • Customer Relations

Accomplishments

  • Collaborated with team of 2 in the development of DSG's mismate program.
  • Enrolled in college and persevered in my studies to be on path to graduate as an honor's society member with a 3.5 gpa.
  • Started my own business reselling sneakers and made $100,000+ revenue in year one.

Languages

English
Spanish

Awards

Achieved my goal of completing community hours in the city of New Britain. Achieved my goal of graduating high school with a 3.0+ GPA

References

  • Sean Sower, store manager at DSG for 3 three years - (860)-853-0439
  • Malik West, long time peer/manager 2 years - (860)-839-1394
  • Jason Floyd, Business partner - (860)-819-1954

Timeline

Assistant Store Manager

Champs Sporting Goods
08.2021 - 08.2022

Footwear Department Manager

Dicks Sporing Goods
06.2019 - Current

Unloader/Package Handler

United Parcel Service (UPS)
12.2017

Kitchen Supervisor/Expo

Nolita Ristorante
08.2017 - 11.2017

Croc Pot Crew Member

Festival Fun Parks, LLC
06.2016 - 09.2017

High School Diploma -

New Britain High School

Associate of Arts - Business Administration

Tunxis Community College

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Javier Muniz