JAVIER NUÑO
San Diego,CA
Summary
Proven IT support professional providing technical support and troubleshooting expertise to resolve hardware and software issues for end-users. Possessing excellent communication skills and a customer-focused approach, ensures swift problem resolution, maintaining operational continuity within the organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Information Technology Consultant
Acadia Pharmaceuticals
08.2023 - Current
- Technical Proficiency in ability to troubleshoot and resolve technical issues.
- Exceptional Customer Care Aptitude with ability to communicate clearly, empathize with users and provide effective solutions to any help desk role.
- Repair, maintain and diagnose hardware and software issues.
- Laptop imaging, Laptop Wiping & laptop distribution.
- AV Meeting Support for small to large groups.
- Active Directory account extensions, terminations, assigning licenses and groups.
IT SUPPORT TECHNICIAN
THRIVENT
10.2022 - 02.2023
- Responsible for Technology Service Desk Kiosk, diagnoses and troubleshoot issues at Kiosk from all Thrivent employees, contractors and field workers
- AV & meeting support
- ServiceNow
REMOTE SUPPORT TECHNICIAN
SKYRIVER IT
12.2021 - 07.2022
- Vital part of the Managed Service Provider remote support team
- Troubleshoot hardware, software, and networking issues
- IT Admin support of over 45 different clients and 100-1000 customers
- Respond to ticket request via ticketing system, emails, and inbound phone calls
- Microsoft 365 Admin OneDrive, SharePoint, Teams, Azure Active Directory, Exchange experience
- Active Directory creating, modifying, editing, and troubleshooting.
SOFTWARE SUPPORT TECHNICIAN
AXACORE
09.2016 - 06.2021
- Supported Fax over IP customers with faxing issues, routing issues, email to fax issue & hardware issues remotely
- Create training videos, technical support documents server diagrams and how to guides to best assist our customers
- Testing software continuously for improvements
- Managed and supported Cisco switch MS320-48 & supermicro intel xeon blade servers.
Education
BS NETWORK & COMMUNICATION MANAGEMENT, Wired, Optical & Wireless Communication: Converged Networks: Interacting with Computer: Advanced Networking: Project Management. Cisco Networking, Cisco packet tracer network simulation. -
DEVRY
02.2018
Skills
- Attention to Detail
- Time Management and Prioritization
- Problem Solving Ability
- Technical Proficiency
- Customer Service Skills
Certification
CompTIA Security + Certification, 2023
Timeline
Information Technology Consultant
Acadia Pharmaceuticals
08.2023 - Current
IT SUPPORT TECHNICIAN
THRIVENT
10.2022 - 02.2023
REMOTE SUPPORT TECHNICIAN
SKYRIVER IT
12.2021 - 07.2022
SOFTWARE SUPPORT TECHNICIAN
AXACORE
09.2016 - 06.2021
BS NETWORK & COMMUNICATION MANAGEMENT, Wired, Optical & Wireless Communication: Converged Networks: Interacting with Computer: Advanced Networking: Project Management. Cisco Networking, Cisco packet tracer network simulation. -
DEVRY
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