Jeremy Howell
Alma,United States
Summary
Proven Information Technology Consultant with a track record of enhancing data security and client satisfaction for more than 10 years for companies such as Crabtree Rv, Tax Ninja, LLC, and other clients. Specializes in IT Infrastructure and Client Relationship Management, successfully implementing robust cybersecurity measures and tailored IT solutions. Achieved significant reductions in system downtime, demonstrating a strategic blend of technical prowess and interpersonal skills.
Overview
12
12
years of professional experience
Work History
Information Technology Consultant
Tax Ninja, LLC
03.2020 - Current
- Directed IT services, counseled business owners and managers on planning and implementation of network and software solutions.
- Strengthened disaster recovery strategies with meticulous planning and regular testing of backup protocols.
- Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.
- Improved client satisfaction by implementing customized IT solutions tailored to their specific needs.
- Enhanced data security with comprehensive risk assessments and implementation of robust cybersecurity measures.
- Reduced system downtime, proactively monitoring and maintaining network infrastructure to ensure optimal performance.
- Provided prompt resolution of technical issues through diligent troubleshooting and root-cause analysis techniques.
- Developed comprehensive documentation for IT policies and procedures, ensuring consistent adherence across the organization.
- Served as a trusted advisor to executive leadership on technology strategy decisions, aligning IT initiatives with overall business objectives.
Information Technology Consultant
S &P Auto World
02.2019 - Current
- Implemented and launched disaster recovery strategies with meticulous planning and regular testing of backup protocols.
- Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.
- Controlled development of test areas, systems test data and testing methods prior to implementing new systems.
- Spearheaded continuous improvement on hardware and software architectures that supported eBusiness Suites (EBS).
- Liaised with facilities personnel to manage security and infrastructure expansion, data center modifications, equipment placement, power management and cooling.
- Enhanced data security with comprehensive risk assessments and implementation of robust cybersecurity measures.
- Provided prompt resolution of technical issues through diligent troubleshooting and root-cause analysis techniques.
- Developed comprehensive documentation for IT policies and procedures, ensuring consistent adherence across the organization.
- Served as a trusted advisor to executive leadership on technology strategy decisions, aligning IT initiatives with overall business objectives.
Information Technology Consultant
Rhonda Burkett's Income Tax and Bookkeeping
01.2013 - Current
- Strengthened disaster recovery strategies with meticulous planning and regular testing of backup protocols.
- Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.
- Controlled development of test areas, systems test data and testing methods prior to implementing new systems.
- Reduced system downtime, proactively monitoring and maintaining network infrastructure to ensure optimal performance.
- Improved client satisfaction by implementing customized IT solutions tailored to their specific needs.
- Championed digital transformation efforts within organizations by streamlining workflows and integrating cutting-edge technologies into daily operations.
- Enhanced data security with comprehensive risk assessments and implementation of robust cybersecurity measures.
- Developed comprehensive documentation for IT policies and procedures, ensuring consistent adherence across the organization.
- Served as a trusted advisor to executive leadership on technology strategy decisions, aligning IT initiatives with overall business objectives.
- Optimized IT infrastructure through strategic planning, evaluating emerging technologies and industry trends to provide informed recommendations.
- Managed life cycle replacement of hardware and software.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Information Technology Consultant
Crabtree RV Center
06.2019 - 10.2020
- Directed IT services, counseled executives and collaborated with senior management on strategic planning.
- Increased productivity by automating repetitive tasks using custom-developed scripts and tools.
- Strengthened disaster recovery strategies with meticulous planning and regular testing of backup protocols.
- Conformed to quality, performance and inter-operability standards for implementation of solutions.
- Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.
- Managed project timelines and budgets effectively, ensuring successful completion within allocated resources.
- Managed IT staff monitoring and diagnosing server and data center problems and design and implementation of new data center technologies.
- Liaised with facilities personnel to manage security and infrastructure expansion, data center modifications, equipment placement, power management and cooling.
- Improved client satisfaction by implementing customized IT solutions tailored to their specific needs.
- Provided solutions aligned with Motility Dealership Software architecture to streamline business needs.
- Maintained efficient operation of 5 data server locations with over 150 workstations and over 70 network infrastructure devices,
- Served as a trusted advisor to dealer ownership and general managers on technology strategy decisions, aligning IT initiatives with overall business objectives.
- Managed life cycle replacement of hardware and software.
Education
Ph.D. - Biblical Studies
Lake Charles Bible Seminary
Lake Charles, LAMaster of Arts - Communications
Lake Charles Bible Seminary
Lake Charles, LABachelor of Arts - Theology
Randall University
Moore, OKSkills
- Information Security
- IT Compliance
- Network Administration
- IT Infrastructure
- Design and implementation
- Technical installations
- IT Asset Management
- Business Planning
- IT Procurement
- Client Relationship Management
- Cybersecurity Expertise
Timeline
Information Technology Consultant
Tax Ninja, LLC
03.2020 - Current
Information Technology Consultant
Crabtree RV Center
06.2019 - 10.2020
Information Technology Consultant
S &P Auto World
02.2019 - Current
Information Technology Consultant
Rhonda Burkett's Income Tax and Bookkeeping
01.2013 - Current
Ph.D. - Biblical Studies
Lake Charles Bible Seminary
Master of Arts - Communications
Lake Charles Bible Seminary
Bachelor of Arts - Theology
Randall University
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