Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Javier Parris

Maricopa,AZ

Summary

IT and Customer Experience leader with 20 years of Air Force cyber and network operations experience and 2 years’ supporting Honeywell’s Building Automation business. Proven ability to translate customer needs into functional requirements, drive digital product improvements, and support e-commerce strategy. Recognized for elevating customer satisfaction, improving operational workflows, and influencing strategic IT decisions.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

12
12
years of professional experience

Work History

Exp CX Program Management Professional

Honeywell
01.2025 - Current
  • Collaborated with product managers, engineers, scrum teams, and service leaders to translate customer needs into prioritized functional requirements supporting Honeywell’s Building Automation and e-commerce strategy. Contributed to agile ceremonies and backlog refinement while managing 93+ customer accounts, driving 13% service bank net growth and 15% YoY expansion through customer-centric digital enhancements. Strengthened cross-functional alignment and maintained continuous feedback loops, achieving NPS +50 and ~90% CSAT while influencing product improvements and ensuring high-quality delivery.

Sr Field Service Supervisor

Honeywell
01.2024 - 01.2025
  • Developed a scalable management framework adopted across the Mountain West Region, improving communication, workflow consistency, and operational transparency while contributing to over 10% YoY service bank growth. Recognized by the customer for delivering more progress in six months than in the previous five years, demonstrating strong ownership and customer-focused leadership.

Sr Cyber / IT Manager

U.S. Air Force
01.2014 - 01.2024
  • Led cross-functional IT and cyber teams responsible for 15 network enclaves, 6.1K devices, and 6.5K end-users, demonstrating leadership transferable to managing complex software portfolios. Partnered with engineers and analysts to define requirements, prioritize capabilities, and deliver mission-critical technology solutions through iterative development cycles. Directed the Air Force’s first in-flight analytics mission, overseeing requirement definition, solution development, testing, and deployment. Managed a $3.7M expeditionary IT portfolio and 100+ personnel, ensuring alignment between operational needs, technical capabilities, and strategic objectives.

Education

B.S. - IT Mgmt (Magna Cum Laude)

American Military University
01-2022

Associate of Arts - HR Management

Community College of The Air Force
Maxwell AFB, AL
01-2013

Associate of Science - Electronic Systems Technology

Community College of The Air Force
Maxwell AFB, AL
01-2008

Skills

  • Cross-Functional Collaboration
  • Customer Advocacy / VOC
  • IT & Cyber Operations Leadership
  • Strategic Roadmapping
  • Communication
  • Salesforce & SAP Concur
  • Teamwork and collaboration
  • Problem-solving
  • Customer service
  • Friendly, positive attitude

Accomplishments

  • Achieved $428K contract renewal through effectively helping execute "Protect the Bank" owner initiative.
  • Achieved >90% CSAT score by introducing Titan platform to customer for contract management automation task.
  • Used Microsoft Excel to develop Rolling Action Items Listing to facilitate internal/external customer cadence meetings tracking

Languages

English
Spanish
Limited Working

Timeline

Exp CX Program Management Professional

Honeywell
01.2025 - Current

Sr Field Service Supervisor

Honeywell
01.2024 - 01.2025

Sr Cyber / IT Manager

U.S. Air Force
01.2014 - 01.2024

B.S. - IT Mgmt (Magna Cum Laude)

American Military University

Associate of Arts - HR Management

Community College of The Air Force

Associate of Science - Electronic Systems Technology

Community College of The Air Force
Javier Parris