Summary
Overview
Work History
Skills
Languages
Timeline
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Javier Pinon Jr

San Diego,CA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position and to grow. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Asset Protection Visual Officer

Bloomingdale's
05.2022 - Current
  • Controlled reduction of loss inventory by protecting company assets.
  • Wrote reports for internal and external crime, burglary, or theft.
  • Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
  • Patrolled store departments to check for suspicious activities.
  • Implemented loss prevention strategies and programs to minimize shrinkage.
  • Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.

Geek Squad Consultation Agent

Best Buy
02.2022 - 05.2022
  • Resolved computer and system networking problems to maintain user productivity.
  • Monitored hardware, software and peripheral performance against organizational expectations.
  • Researched and identified solutions to technical problems.
  • Monitored system performance to identify potential issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Stayed up to date on software and hardware updates to optimize efficiency and productivity for management of clients.

Apple Pro Mobility

Best Buy
08.2021 - 02.2022
  • Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged with customers to build rapport and loyalty.

Mobile Phone Expert

Best Buy
10.2018 - 09.2021
  • Monitored wireless sales space to establish familiarity with various carriers.
  • Maintained sound knowledge of company product suites.
  • Performed in-store product demonstrations at assigned events.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Skills

  • Guest services
  • Customer service
  • Leadership
  • Communication skills
  • Time management
  • Bilingual
  • Consulting
  • Mobile Devices
  • IOS
  • Operating Systems
  • Technical Support
  • Problem-solving
  • Willingness to learn
  • Active Listening
  • CCTV Monitoring
  • Asset Protection
  • Safe Work Practices
  • Security Awareness
  • Customer Support
  • Critical Thinking
  • Guest Relations
  • Product and Service Sales
  • Multitasking Strengths
  • Money Handling

Languages

Spanish
Professional Working

Timeline

Asset Protection Visual Officer

Bloomingdale's
05.2022 - Current

Geek Squad Consultation Agent

Best Buy
02.2022 - 05.2022

Apple Pro Mobility

Best Buy
08.2021 - 02.2022

Mobile Phone Expert

Best Buy
10.2018 - 09.2021

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Javier Pinon Jr