Brian Olsen
Dallas
Summary
- Versatile and personable Front of House Team Member with 8+ years experience in customer service, inventory control and sales. Excellent computer skills. Qualified in Music Recording Technology with comprehensive knowledge of audio editing and equipment calibration. Excel at query resolution, record keeping and problem-solving. PROFESSIONAL QUALITIES
- Positive attitude, works well with others
- Extremely dependable
- Takes direction well
- Customer service oriented Authorized to work in the US for any employer
Overview
16
16
years of professional experience
1
1
Certification
Work History
Asset Protection Associate
Walmart
Dallas, TX
05.2025 - Current
- Implemented loss prevention strategies leading to improved asset protection measures.
- Trained new associates on theft prevention techniques and emergency response protocols.
- Developed reports on shrinkage trends, providing insights for strategic decision-making.
- Enhanced team performance through mentorship and sharing best practices in asset protection techniques.
- Controlled reduction of loss inventory by protecting company assets.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
- Increased awareness of potential risks among staff members through ongoing communication, fostering a culture of vigilance against theft and fraud.
Escalator Ambassador
Arena Operating Company
Dallas, TX
09.2024 - 04.2025
- Maintain escalator
- Direct fans to correct seats
- Guest Services Representative
Front of House Team Member
Broadway Dallas
Dallas, TX
10.2023 - 08.2024
- Direct patrons to seats
- Check tickets for validity
- Supply playbills enhancing customer experiences
Escalator Ambassador
Arena Operating Company
Dallas, TX
10.2020 - 07.2021
- Maintain escalator
- Direct fans to correct seats
- Guest Services Representative
Retail Sales Associate
Legends Hospitality
Dallas, TX
12.2018 - 05.2020
- Achieved Sales success promoting team merchandise
- Warehouse stocking and inventory experience
- Provided cheerful and knowledgeable customer relations
Team Member
AMC Theatre
Dallas, TX
11.2018 - 05.2019
- Welcomed customers and scanned tickets.
- Resolved customer issues
- Answered questions to ensure customer enjoyment
Customer Service Representative
Texas Rangers Baseball Club
Arlington, TX
04.2010 - 09.2012
- Welcomed fans entering the ballpark, scanned tickets, manned exit gates
- Informed fans and reported violations of alcohol policies
- Directed customer seating in a timely manner
Education
Associate of Applied Science - Music Recording Technology
Cedar Valley College
Lancaster, TX05.2020
Associate of Arts - Communications
Tarrant County College
Arlington, TX05.2012
Completion Certificate - Radio Broadcasting
American Broadcasting School
Arlington, TX11.2005
Skills
- Conflict management
- Time management
- Organizational skills
- Microsoft Outlook
- Office experience
- Retail Sales (2 years)
- Customer service (5 years)
- Windows (10 years)
- Guest services
- Microsoft Powerpoint
Certification
- Music Recording Technology-2 year May 2020 to Present
- Music Recording Technology-1 year May 2019 to Present
Timeline
Asset Protection Associate
Walmart
05.2025 - Current
Escalator Ambassador
Arena Operating Company
09.2024 - 04.2025
Front of House Team Member
Broadway Dallas
10.2023 - 08.2024
Escalator Ambassador
Arena Operating Company
10.2020 - 07.2021
Retail Sales Associate
Legends Hospitality
12.2018 - 05.2020
Team Member
AMC Theatre
11.2018 - 05.2019
Customer Service Representative
Texas Rangers Baseball Club
04.2010 - 09.2012
Associate of Applied Science - Music Recording Technology
Cedar Valley College
Associate of Arts - Communications
Tarrant County College
Completion Certificate - Radio Broadcasting
American Broadcasting School