Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenneth Seenanan

Summary

Experienced security professional with a strong background in surveillance, access control, and loss prevention. Proven ability to maintain safety, enforce regulations, and respond effectively to emergencies in fast-paced environments. Skilled in conflict resolution, incident reporting, and collaborating with law enforcement to protect people and property. Dedicated to delivering exceptional security services with integrity and professionalism.

Overview

7
7
years of professional experience

Work History

Asset Protection Associate

Best Buy
Lady Lake
06.2022 - 01.2023
  • Utilized CCTV systems to observe and identify suspicious activities or individuals.
  • Responded promptly to alarms and emergency situations, taking appropriate action as necessary.
  • Closely monitored inventory levels to detect any discrepancies or potential losses.
  • Monitored and patrolled assigned areas to prevent theft, vandalism, and other security breaches.
  • Implemented loss prevention protocols by collaborating with store personnel to minimize shrinkage and support a safe shopping environment.
  • Collaborated with law enforcement and store management to facilitate investigations, ensuring comprehensive reporting and evidence documentation for loss prevention cases.

Security Guard

Advanced Protection Services
Brockton
01.2018 - 09.2020
  • Demonstrated exceptional conflict resolution skills while handling difficult situations involving aggressive individuals.
  • Maintained strict confidentiality when handling sensitive information or incidents.
  • Responded promptly to alarms or distress calls from employees or visitors in need of assistance.
  • Patrolled assigned areas to ensure the safety and security of premises.
  • Maintained accurate logs of all incidents, accidents, and daily activities.
  • Enforced company safety protocols by monitoring access points, verifying identification, and deterring unauthorized entry to maintain a secure environment.

Customer Service Associate

Best Buy Online
07.2022 - 09.2024
  • Provided prompt and professional support to customers via phone, email, and online chat, resolving inquiries about orders, products, and services.
  • Assisted with online order placements, troubleshooting issues, and processing returns or exchanges efficiently.
  • Maintained in-depth knowledge of company products and promotions to offer personalized recommendations and solutions.
  • Handled escalated customer concerns with tact, ensuring high satisfaction and loyalty.
  • Accurately documented interactions and followed up to ensure timely resolution of customer issues.

Retail Sales Associate

Best Buy
Brockton
10.2017 - 01.2021
  • Provided exceptional customer service, ensuring a positive shopping experience for all customers.
  • Maintained accurate inventory records and conducted regular stock checks to prevent out-of-stock situations.
  • Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift.

Education

High school diploma -

Brockton high school
Brockton, MA
09.2014 - 06/2018

Skills

  • Loss Prevention
  • Team member
  • High level of integrity
  • Conflict Management
  • Customer Service
  • CCTV monitoring
  • Emergency response
  • Conflict resolution
  • Attention to detail
  • Effective communication
  • Policy enforcement
  • Report writing skills
  • Adaptability

Timeline

Customer Service Associate

Best Buy Online
07.2022 - 09.2024

Asset Protection Associate

Best Buy
06.2022 - 01.2023

Security Guard

Advanced Protection Services
01.2018 - 09.2020

Retail Sales Associate

Best Buy
10.2017 - 01.2021

High school diploma -

Brockton high school
09.2014 - 06/2018

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