Javier Reyes
Carson,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
Westin Long Beach
Long Beach, CA
05.2023 - Current
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Managed guest check-in and check-out procedures, reservations and payments.
- Anticipated guests' needs ahead of time and responded to requests efficiently.
- Maintained up-to-date knowledge of hotel services, features and local attractions and activities.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Developed training plans for new hires or existing employees needing additional instruction in certain areas.
- Resolved customer complaints promptly and efficiently.
Rental Agent
Kia of Carson
Carson, CA
12.2022 - 05.2023
- Compile deposits for service transactions
- Processed payments using cash or credit cards in accordance with company policies.
- Performed regular inspections of vehicles prior to rentals to ensure safety and cleanliness standards were met.
- Provided detailed explanation of rental policies and procedures to customers.
- Verified rental eligibility by checking driver's license, insurance card, credit card information, and other required documents.
Delivery Coordinator
RC Willey
Reno, NV
08.2022 - 11.2022
- Assist 3rd Party Appliance installer and coordinate their schedule.
- Coordinated with warehouse staff to ensure timely loading and unloading of goods.
- Create route for delivery drivers.
- Check in drivers at end of day and ensure returns are allocated to appropriate department.
- Send delivery time frames via text, email, and automated phone call.
- Tracked shipments, updated customers on delivery status, and addressed any customer inquiries.
Computer Repair Technician
Sage Sustainable Electronics
Reno, NV
04.2021 - 09.2022
- Assess desktops, laptops, printers, and other data bearing assets and deem them okay for repair or recycling.
- Wipe any sensitive data off of hard drives in a secure way, ensuring no data leaves facility
- Repair or replace PC components when needed ie hard Drives, RAM, Keyboards, etc.
- Collaborated with team to meet client asset deadlines.
Office Supervisor
R.C Willey
Reno, NV
07.2016 - 04.2021
- Oversee training of company's financing procedure's
- Assist associates in handling complex customer inquiries
- Processed credit applications
- Schedule deliveries
- Answered customer questions and addressed concerns in person and over the phone
- Use Microsoft Excel to complete Cash Balance sheets
- Compile cash deposits and prepare them for pick up by Loomis.
Education
Bachelor's - Psychology
Southern New Hampshire University
02.2024
Associate of Arts - Psychology
Truckee Meadows Community College
05.2018
Bachelor of Arts - History
California State University Dominguez Hills
03.2015
High School Diploma -
Carson High School
01.2013
Skills
- Microsoft Office Suite
- Scheduling
- Billing
- IT Support
- Software Troubleshooting
- Microsoft Windows
- Computer Networking
- System Administration
- LAN
- Customer service
- Cash handling
- Software troubleshooting
- Operating systems
Certification
Google IT Support Professional Certificate, 01/01/21, Present, IT support program, developed by Google, that covers troubleshooting, customer service, networking, operating systems, system administration, and security, and includes hands-on labs
Languages
Spanish - Fluent
Languages
Spanish
Professional
Timeline
Front Desk Supervisor
Westin Long Beach
05.2023 - Current
Rental Agent
Kia of Carson
12.2022 - 05.2023
Delivery Coordinator
RC Willey
08.2022 - 11.2022
Computer Repair Technician
Sage Sustainable Electronics
04.2021 - 09.2022
Office Supervisor
R.C Willey
07.2016 - 04.2021
Bachelor's - Psychology
Southern New Hampshire University
Associate of Arts - Psychology
Truckee Meadows Community College
Bachelor of Arts - History
California State University Dominguez Hills
High School Diploma -
Carson High School
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