Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
AssistantManager

Javier Rivera

Juana Díaz,PR

Summary

Reliable automotive mechanics with more than 18 years in automotive mechanics. Experience as costumer service. Punctual, organized and skilled in all areas of auto repairs. Committed to quality service and performed high responsibilities for duties. Skilled at resolving issues, adapting to specialized software and supervising and active team.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Automotive Technician III

Cox Automotive
10.2020 - Current
  • Read and followed technical documentation to complete accurate repairs.
  • Investigated customer complaints to identify cause of malfunctions.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.

Service Technician (Toyota Expert Technician)

Toyota of Orlando
06.2018 - 10.2019
  • Provided detailed inspections of vehicles to make recommendations of needed repairs.
  • Communicated to customers diagnosis and repair procedure to remedy concerns.
  • Inspect and test drive vehicles after repair for quality control.
  • Perform all manner of maintenance and service repair to correct customers concern on first visit.
  • Operated equipment such as infrared engine analyzers, compression gauges and computerized diagnostic devices
  • Conducted routine and scheduled maintenance services such as oil changes, lubrication and tune-ups.

Service Technician (Lexus Senior Technician)

Lexus of Orlando
01.2017 - 06.2018
  • Diagnose customer's vehicle concerns and communicate repair recommendations to service advisors.
  • Perform all manner of maintenance and service repair to correct customers concern on first visit.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.

Automotive Mechanic

Import Auto Repair
08.2009 - 11.2016
  • Tested vehicles and their components and systems.
  • Operated equipment such as infrared engine analyzers, compression gauges and computerized diagnostic devices
  • Adjusted repaired systems to meet manufacturers performance specifications.
  • Conducted routine and scheduled maintenance services such as oil changes, lubrication and tune-ups.
  • Communicated effectively with customers on future problems and repairs that might need to be addressed.
  • Managed, including answering phone and opening and closing shop.

Education

High School Diploma -

Carmen Belen Veiga
Juana Díaz, PR
05.2003

Skills

  • Speak English and Spanish
  • Service Technician Experience
  • Team Collaboration
  • Automotive Repair
  • Automotive Diagnostics
  • Vehicle Maintenance
  • Alignment
  • Organizational skills
  • Customer service
  • Quality inspection
  • Willing to Learn
  • ASE Certified

Certification

  • Driver's License, 10/01/22, 10/01/30
  • ASE Certified (A4,A5,A6)

Languages

English
Native or Bilingual

Timeline

Automotive Technician III

Cox Automotive
10.2020 - Current

Service Technician (Toyota Expert Technician)

Toyota of Orlando
06.2018 - 10.2019

Service Technician (Lexus Senior Technician)

Lexus of Orlando
01.2017 - 06.2018

Automotive Mechanic

Import Auto Repair
08.2009 - 11.2016

High School Diploma -

Carmen Belen Veiga

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Javier Rivera