Javier Rodriguez
New York,N.Y.
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
11
11
years of professional experience
Work History
Av & IT Technician
Best Buy
New York, NY
01.2019 - Current
- Perform diagnostics and navigate requested and recommended repairs in a timely fashion
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Phone and in-person contact with clients to reveal diagnostic discoveries and make recommendations for protecting and defending client devices
- Improved client satisfaction by promptly addressing AV equipment issues and providing efficient solutions.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Increased team efficiency by training junior technicians on best practices related to AV system installation, maintenance, and troubleshooting.
- Reduced setup times for events by streamlining the process of assembling and disassembling AV systems.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Skilled at working independently and collaboratively in a team environment.
Sale Supervisor
Best Buy
New York, NY
03.2015 - 01.2019
- Drive positive outcomes of key sales indicators within your department in support of Revenue, Margin, and NOP goals
- Effectively interact with customers to provide excellent customer services
- Effectively coached team members to reach weekly and monthly sales goals.
- Mentored junior staff members, fostering professional development and career progression within the organization.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Boosted sales by implementing effective training programs for new and existing employees.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Created innovative sales strategies, leading to improved market share and visibility for the company''s products.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Increased sales revenue by developing and implementing effective sales strategies.
Sale Leader
Best Buy
New York, NY
02.2013 - 03.2015
- Increased sales revenue by implementing strategic sales plans and monitoring market trends.
- Developed strong client relationships for sustained business growth and customer satisfaction.
- Led a high-performing sales team, providing motivation and guidance to exceed targets consistently.
- Trained team member on the company policy and procedures to ensure a safe stress-free environment.
- Expanded market share by identifying potential customers and developing tailored solutions to meet their needs.
Education
Associate Degree in Nursing - Nursing
Bronx Community College of The City University of New York
The Bronx, NY01.2026
B.S. In Physical Therapy -
Long Island University
01.2024
Skills
- Hardware Installation
- Application Installations
- Technical Support
- Network Troubleshooting
- AV Equipment Management
- Help Desk Operations
- Relationship Building
- Workflow Management
- Quality Assurance
- Training and Mentoring
- Adaptability
- Organizational Skills
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Av & IT Technician
Best Buy
01.2019 - Current
Sale Supervisor
Best Buy
03.2015 - 01.2019
Sale Leader
Best Buy
02.2013 - 03.2015
Associate Degree in Nursing - Nursing
Bronx Community College of The City University of New York
B.S. In Physical Therapy -
Long Island University