Javier Roman
Cleveland,OH
Summary
Home Furnishing Consultant with excellent background assisting customers with home interior design needs. Talented listener skilled at fully understanding client goals and budget limitations to suggest suitable options. Smooth and client-focused expert when transitioning from decision-making to credit approval and transaction process.
Overview
22
22
years of professional experience
1982
1982
years of post-secondary education
Work History
Home Furnishing Consultant
Value City Furniture
Brooklyn, OHIO
11.2003 - Current
- Assisted customers in selecting home furnishings that fit their style and needs.
- Provided product knowledge on furniture materials and care instructions to clients.
- Collaborated with team members to create visually appealing showroom displays.
- Conducted follow-up communications with customers to ensure satisfaction post-purchase.
- Maintained a clean and organized workspace to enhance customer shopping experience.
- Engaged in ongoing training to stay updated on current home furnishing trends and promotions.
- Processed customer orders and facilitated delivery scheduling for purchased items.
- Discussed financing options, pricing and current promotional offers.
- Attended training sessions to build and enhance product knowledge and sales tactics.
- Assisted teammates and mentored new employees to deliver top-tier customer experiences.
- Asked open-ended questions to understand customer needs and style.
- Greeted customers and offered to assist with showroom navigation and selecting products.
- Calculated pricing quickly and deducted discounts for current sales promotions.
- Upsold customers on protection plans, warranties and coordinating products.
- Assisted customers in selecting furniture pieces that matched their style, budget and needs.
Education
Admiral King HS
Lorain, OHSkills
- Product knowledge
- Visual merchandising
- Customer order processing
- Furniture selection
- Delivery coordination
- Financing discussions
- Attention to detail
- Effective communication
- Customer follow-up
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Home Furnishing Consultant
Value City Furniture
11.2003 - Current
Admiral King HS