JAVIER RUIZ
Fontana,CA
Summary
Dependable warehouse team member adept at operating a variety of warehouse machinery and scanning tools, such as forklifts, pallet jacks and hand trucks. Experienced in following detailed instructions, working efficiently and accurately, and maintaining a safe and organized workspace. Committed to on-time delivery of orders and providing excellent customer service. Proactive team leader experienced in leading teams and managing multiple projects. Possesses excellent communication and problem-solving skills, as well as the ability to motivate and inspire team members to reach a common goal. Well-versed in training and developing staff and providing customer service to ensure a positive customer experience. Demonstrates commitment to quality assurance and process improvement in the workplace. Always on time basis, Sharp employee, Bring positivity and joy to working environment, entrepreneurial spirit
Overview
9
9
years of professional experience
1
1
Certification
Work History
DC Associate/Forklift Operator
Target
04.2022 - Current
- Operated Sit Down forklift, Cherry/Order Picker safely within tight spaces while stacking items onto shelves or racks
- Loaded and unloaded freight with a forklift in a safe and efficient manner
- Completed physical inventories and cycle counts following correct procedures
- Utilize Power Pallet Jack to complete task to fulfill each trailer to various locations.
- In Charge Of Closing Doors upon completion of fully loaded trailers.
- Load Pallets using RF Scanner to complete items to load each pallet and load to depending trailer.
- Inventory Scanner
Package Handler Trainer
Fedex Ground
10.2020 - 11.2022
- Promoted To Trainer
- Established effective communication channels between trainers and managers so that any necessary adjustments could be made quickly
- Managed the scheduling process for package handler trainings including assigning instructors, reserving classrooms, ordering supplies
- Organized and facilitated group meetings with package handlers to discuss safety protocols and procedures
- Ensured that all trainees had a complete understanding of policies and procedures related to their job duties
- Utilized a variety of teaching techniques such as lectures, role playing, simulations, hands-on demonstrations
- To engage learners in the material being presented
- Created detailed documentation of all training materials and processes for easy reference by new trainers
Package Handler
Fedex Ground
08.2019 - 11.2022
- Unloads, Loads Trailers, Use RF Scanner, Scans Customer Orders and Packages
- Moving and sorting materials and products to create and maintain an effective working environment
- Manage inventory
- Process customer orders and/or return related request
- Work independently to pick, pack and ship orders
- Loaded and unloaded packages from trucks, consistently meeting deadlines
- Collaborated effectively with team members to ensure timely completion of assigned tasks
- Stacked and moved products on pallets and forklifts
- Demonstrated strong organizational abilities by accurately labeling boxes according to their contents
- Utilized heavy machinery and hand tools to move and load packages
- Demonstrated ability to lift up to75 pounds safely and repeatedly
- Skilled at completing tasks quickly and efficiently while maintaining accuracy in all areas of work
- Received, sorted and distributed packages within the warehouse facility
- Loaded and unloaded freight from delivery trucks using forklifts and pallet jacks
- Moved freight or stock to and from storage or production areas, loading docks and delivery vehicles
- Verified load against shipping papers, noting in writing any overages, shortages or damages
Customer Service Representative
La Sierra Tires
03.2020 - 09.2020
- Customer Service /Sales
- Customer vehicle service / maintenance / explain and provide pricing details upon service and repairs/ schedule appointments for upcoming service or customer needs/ order auto parts for repair / Collect payments for service done
- Labor Work - Help Customer with Vehicle Maintenance, Oil Change, Brakes, New Tires etc
- Manage/Restock Inventory, Check Merchandise Auto Parts, Change Tires By Hand / Use Forklift To pull Merchandise from incoming inventory trailers
- Maintain high productivity by efficiently processing cash, debit, credit payments
- Assisted manager with completing end-of-day counts and securing funds to prevent loss or theft
- Maximized customer satisfaction by assisting customers complete purchase and locate items
- Perform returns, refunds and exchanges in accordance to store policy
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Remained open to feedback from supervisor and peers to build and improve skills set
- Tracked all incoming calls and emails from customers using appropriate software applications
Customer Service
Lorena'S Store
01.2016 - 07.2019
- Stocked Inventory
- Managed customer service inquiries, resolving issues efficiently and effectively
- Resolved customer service inquiries in a timely manner while demonstrating exceptional customer service skills
- Greeted customers warmly and enthusiastically, providing excellent customer service
- Developed strong customer service and communication skills
- Helped customers find and select products
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Assisted customers with product selection to ensure customer satisfaction
- Accurately maintained records for inventory control purposes
- Performed regular inspections and maintenance of inventory levels
Education
Business Administration Candidate - undefined
Chaffey College
Fontana, CA05.2025
High School Diploma - undefined
Fontana High School
Fontana, CA05.2019
Skills
- Problem-Solving
- Customer Service
- Strong Work Ethic
- Written Communication
- Team building
- General Maintenance
- Freight Handler/ Counter
- Cargo Handling
- Forklift Operation
- Palletizing
- DockWork
- Multitasking
- Pallet Jack Operation
- Truck Loading/Unloading
- Reliability
- RF Scanning
- Leadership
- Cherry Picker
- Sit Down Forklift
- Forklift Certified
- PowerPallet jack
LANGUAGES
Spanish
Bilingual
School
English
Certification
Forklift
Timeline
DC Associate/Forklift Operator
Target
04.2022 - Current
Package Handler Trainer
Fedex Ground
10.2020 - 11.2022
Customer Service Representative
La Sierra Tires
03.2020 - 09.2020
Package Handler
Fedex Ground
08.2019 - 11.2022
Customer Service
Lorena'S Store
01.2016 - 07.2019
Business Administration Candidate - undefined
Chaffey College
High School Diploma - undefined
Fontana High School