Javier Ruiz
Denver,CO
Summary
Diligent Service Leader skilled at listening to customers, exceeding productivity targets and maintaining current high company standards. Solves problems quickly to retain customers and delivers high level of service in every interaction. Conscientious experience with solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Leader
Chipotle Mexican Grill
Chipotle Mexican Grill, 371 E Alameda Ave, Denver,
06.2019 - Current
- Handled escalated customer complaints professionally resolving situations that satisfied both parties whenever possible.
- Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
- Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
- Established a high level of trust with clients by consistently delivering on commitments and maintaining open lines of communication.
- Spearheaded initiatives aimed at enhancing the overall customer experience, resulting in positive feedback from clients and increased brand loyalty.
- Enhanced staff productivity with regular training sessions and performance evaluations.
- Ensured compliance with industry regulations through diligent documentation and adherence to established procedures.
- Managed a team of service representatives, ensuring consistent quality across all interactions.
- Balanced staffing levels appropriately according to demand fluctuations, optimizing labor costs without sacrificing service quality.
Tire Technician
Discount Tire
6171 E Evans Ave, Denver, CO 80222
10.2023 - 01.2024
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Improved customer satisfaction by providing timely and accurate tire services, tending to aim for 21 mins or less.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules. Usually handling about 30-40 appointments daily.
- Boosted productivity, performing tire repairs and replacements in a fast-paced environment.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
- Disposed of old tires correctly, meeting safety and environmental requirements.
- Collaborated with team members to complete complex repair jobs effectively and efficiently.
Education
No Degree - Mechanical Engineering
University of Denver
Denver, CO12.2027
High School Diploma -
DSST Byers Highschool
Denver, CO06.2020
Skills
- Team Management
- Exceptional communication
- Coaching and Mentoring
- Complaint resolution
- Technical Support
- Service standard compliance
- Training development aptitude
- Strong Work Ethic
- Teamwork and Collaboration
- Attention to Detail
- Creative Thinking
- Valid Driver's License
- Punctual and Dependable
- Decision-Making
- Sorting and Organizing
- Biliterate
Certification
- Certified Food safety Trainer
Hobbies
On my leisure time I enjoy cruising in my car with friends enjoying the outside weather. I take pride in my car and find myself constantly cleaning it to maintain a fresh and new look, and often help other's achieve the same. When I am indoors I tend to play video games with friends and siblings to allow myself to unwind and relax after long days. I also try to remove myself from the technological world by planting myself in a good book. My reading usually consist of books that provide knowledge on self improvement in order to allow myself to grow and challenge my ways of thinking in order to become the best version of myself.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Tire Technician
Discount Tire
10.2023 - 01.2024
Service Leader
Chipotle Mexican Grill
06.2019 - Current
No Degree - Mechanical Engineering
University of Denver
High School Diploma -
DSST Byers Highschool