Javier Santoyo
Hillsboro
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Server Assistant
Mazatlan Restaurant And Bar Grill
06.2023 - Current
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
- Monitored dining room and bar areas for signs of overcrowding.
- Processed payments for orders and provided customers with change.
GENERAL MANAGER
TAQUERIA SANTOYO
01.2015 - 09.2022
- Managed budget implementations, employee reviews, training and overseeing employee schedules
- Assisted with interviewing, hiring, training and development of new candidates
- Maximized efficiency by coaching and mentoring personnel on company policy and procedures as well as industry practices
- Implemented operational strategies and effectively built customer and employee loyalty
- Set clear expectations and created positive working environment for employees
- Working various shifts to cover the staffing needs of the restaurant
- Strategically developed effective marketing plans to increase sales and profits while managing costs
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
- Reconciled cash and credit transactions to maintain accurate records
- Providing excellent customer service to customers and problem solving when issues arise to provide customer satisfaction
- Among General Manager responsibilities, also assisted in the daily tasks of server/host and covering the staffing needs of the restaurant.
SERVER/HOST
TAQUERIA SANTOYO
07.2013 - 01.2015
- Greet and acknowledge customers, escorting them to table and presenting menu items, beverages and specials
- Provided attentive and professional customer service and fostered warm relationships with repeat customers
- Communicated with customers and restaurant staff to guarantee that any concerns were promptly addressed and customers left happy
- Recorded customers with accuracy
- Processed cash and credit card payments
- Answered phones for pick up or party platter orders
- Cleaned and stocked tables in between customers.
Education
HIGH SCHOOL DIPLOMA -
HILLSBORO HIGH SCHOOL
07.2013
Skills
- Sales promotion
- Management Training
- Performance Monitoring and Evaluation
- Able to stand for long periods
- Order processing
- Problem Solving
- Verbal communication
- Calm and Professional Under Pressure
- Knowledge in using Microsoft office programs: Word, Excel, PowerPoint, Outlook
- Self-Motivated
- Bilingual: English and Spanish
- Team Leadership
- Computer Skills
Timeline
Server Assistant
Mazatlan Restaurant And Bar Grill
06.2023 - Current
GENERAL MANAGER
TAQUERIA SANTOYO
01.2015 - 09.2022
SERVER/HOST
TAQUERIA SANTOYO
07.2013 - 01.2015
HIGH SCHOOL DIPLOMA -
HILLSBORO HIGH SCHOOL
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