Rhiannon Nettles
Orlando
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
13
13
years of professional experience
1998
1998
years of post-secondary education
Work History
Server/Cashier Assistant
Tijuana Flats
Orlando
10.2022 - 05.2024
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Maintained cleanliness and organization of dining area and table settings.
- Collaborated with kitchen staff to meet customer needs effectively.
- Handled cash transactions and processed payments using point-of-sale system.
- Resolved customer inquiries and concerns professionally and promptly.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Addressed complaints to kitchen staff and served replacement items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stocked service areas with supplies during slow periods.
Assistant manager
Super sitters
Orlando
01.2011 - 02.2020
- Assisted in managing daily operations and staff schedules for childcare services.
- Coordinated training programs for new caregivers to ensure quality service standards.
- Developed and maintained strong relationships with families to address their needs.
- Oversaw compliance with health and safety regulations for all childcare activities.
- Planned all DCF and Convention events
- Implemented efficient communication systems between staff and parents for updates.
- Resolved conflicts among staff members to maintain a positive work environment.
- Facilitated team meetings to discuss operational challenges and share best practices.
- Monitored client feedback to enhance service offerings and improve satisfaction levels.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties
- Monitored employee attendance records, timekeeping, and payroll information
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Established processes for monitoring customer satisfaction levels.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Created and managed budgets for travel, training, and team-building activities.
Server-cashier
Mediterranean blue
Orlando
08.2015 - 10.2019
- Managed food and beverage orders efficiently for timely delivery.
- Collaborated with kitchen staff to ensure order accuracy and quality.
- Assisted in training new staff on service protocols and menu items.
- Maintained cleanliness and organization of dining area and service stations.
- Handled cash transactions and processed payments accurately.
- Resolved customer complaints promptly to ensure satisfaction.
- Prepared tables for service, ensuring all settings met restaurant standards.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared drinks according to standard recipes.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Put together all to go orders
- Made all appetizers
Education
Boone High School
Orlando, FlSkills
- Order processing
- Customer service
- POS operation
- Food safety compliance
- Conflict resolution
- Team collaboration
- Sales promotion
- Staff training
- Time management
- Attention to detail
- Effective communication
- Problem solving
- Relationship building
- Active listening
- Tableside etiquette
- Allergy awareness
- Positive guest interactions
- Exceptional customer service
- Strong work ethic
- Suggestive selling
- Hospitality service expertise
References
References available upon request.
Timeline
Server/Cashier Assistant
Tijuana Flats
10.2022 - 05.2024
Server-cashier
Mediterranean blue
08.2015 - 10.2019
Assistant manager
Super sitters
01.2011 - 02.2020
Boone High School