Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Javier Solis

Middleburg,FL

Summary

Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.

Overview

1
1
year of professional experience

Work History

Curbside Ambassador/ Cashier/Recovery Clerk

Bj's Wholesale Club
09.2022 - Current
  • Assisted over 200 guests with curbside pickup orders daily, resulting in 90% guest satisfaction rate with the
    curbside pickup experience.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick-up.
  • Used customized ticketing system and kept detailed notes and documentation on incidents.
  • Maintained daily contact with project managers and IT personnel to deliver timely status updates.
  • Greeted customers and responded to requests for information.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor

Staff Writer

WDWNT
08.2022 - 09.2022
  • Wrote and submitted accurate, engaging, and fact-checked stories.
  • Cultivated dynamic skills in article writing and free writing by participating in workshops and training seminars.
  • Collaborated with other journalists and departments to produce well-rounded and comprehensive news coverage.
  • Created informational copy and blog posts for company in news industry.
  • Suggested ways to make business copy more professional and sophisticated to news reporting team.
  • Researched, composed, and edited articles for company's blog, which lead to 20% growth in organic website traffic, 15% increase in social media engagement, and 10% increase in newsletter subscriptions.

Sales Associate

Watches Plus
05.2022 - 08.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Increased guest satisfaction by 20%, generating positive online reviews and achieving guest retention rate of 85%.

Education

Associate of Arts -

Florida State College At Jacksonville
Jacksonville, FL
05.2026

High School Diploma -

Orange Park High School
Orange Park, FL
05.2022

Skills

  • Canvas
  • SEO
  • Slack Project Management
  • Microsoft Excel (Advanced)
  • Adobe InDesign
  • WordPress
  • Google Apps
  • Adobe Photoshop
  • Bilingual

Languages

Spanish
Native or Bilingual

Timeline

Curbside Ambassador/ Cashier/Recovery Clerk

Bj's Wholesale Club
09.2022 - Current

Staff Writer

WDWNT
08.2022 - 09.2022

Sales Associate

Watches Plus
05.2022 - 08.2022

Associate of Arts -

Florida State College At Jacksonville

High School Diploma -

Orange Park High School

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Javier Solis