Theresa Lang
Sandy Springs,GA
Summary
Experienced Senior IT Project Manager with a data-driven approach and a proven track record of successfully leading complex, large-scale technology initiatives. Over 15+ years of experience driving business transformation and delivering measurable outcomes. Skilled in optimizing enterprise IT infrastructure and executing strategic projects on time and within budget. Developed business plans focused on governance to enhance compliance and operational supervision, aligning IT initiatives with overarching corporate goals. Adept at aligning technology solutions with business objectives, navigating risk management, and leveraging data-driven insights to influence decision-making and improve operational performance. Recognized for exceptional leadership and the ability to foster collaboration across diverse stakeholders, resulting in the delivery of high-impact projects that drive organizational growth and innovation.
Overview
16
16
years of professional experience
Work History
Graphic Branding Designer & Marketing and Brand Ambassador
All Wrapped Up Corporate Gifting Consulting
06.2024 - 12.2024
- Oversee strategic planning to enhance client outcomes, negotiated contracts, set performance timelines, and managed internal budgets.
- Fostered sales growth by cultivating vendor relationships.
- Managed financial operations.
- Utilized Tableau and Jira for inventory management and data warehousing.
- Provided remote service support and tailored SAP security solutions using my expertise.
- Addressed and rectified authorization issues and segregation of duties (SOD) conflicts within SAP.
- Addressed and resolved customer issues, ensuring comprehensive customer care.
Sr. Digital IT Project Manager
Edward Jones
01.2023 - 04.2024
- Spearheaded the migration of the Enterprise Legal Management (ELM) system, successfully leading a cross-functional team to transition Legal Files and databases to a cloud-based infrastructure, enhancing data accessibility and reducing operational costs by 20%.
- Developed and executed comprehensive training programs for internal teams, driving a 95% adoption rate of the new ITSM system through targeted workshops, hands-on sessions, and ongoing support, significantly improving user proficiency and system engagement within the Marketing Dept.
- Defined and monitored key performance indicators (KPIs) and key risk indicators (KRIs) to enhance ITSM performance, leveraging data analytics to reduce incident response time by 30% and streamline service delivery processes.
- Assisted Jira Assets to optimize configuration management and asset tracking, achieving 100% accuracy in the configuration management database (CMDB) and enhancing asset visibility across the organization.
- Managed development milestones for java resources through multiple project life cycles in an agile development environment.
- Implemented incident management strategies by analyzing, identifying, and correcting hazards, while also taking preventive actions to avert future incidents.
- Defined and implemented project plans for product launches, managed delivery timelines, and oversaw communication strategies for internal teams and external stakeholders.
- Led assessments of current ITSM practices, collaborating with business units to identify critical gaps and opportunities for improvement, resulting in the development of strategic transition plans that improved process efficiency by 25%.
- Partnered with various testing teams on concepts and methodologies, including Functional Testing, Black Box, Regression, User Acceptance Testing (UAT), Smoke, Sanity, Unit, Integration, and End-to-End Testing.
Program/Project Manager, Infrastructure
UPS Supply Chain Solutions
06.2022 - 01.2023
- Directed the lift-and-shift migration of the Healthcare Operating System application suite and SQL database to a cloud infrastructure, enhancing system reliability and reducing operational costs by 25%.
- Partnered strategically with Product Management to develop and execute comprehensive business plans for Supply Chain strategies, contributing to a 15% increase in operational efficiency.
- Led performance testing and reporting initiatives, identifying and implementing performance tuning opportunities that resulted in a 20% reduction in system response times.
- Directed Change Management policies by conducting strategic planning, stakeholder analysis and training and support.
- Defined and executed project plans for product launches, overseeing delivery timelines, and managing communication strategies for both internal teams and external stakeholders, achieving a 100% on-time delivery rate.
- Directed Operations team on the training updates for the LMS eLearning Portal learning management system.
- Mentored and developed product leads, enhancing their technical proficiency and leadership capabilities, resulting in a 30% improvement in team performance metrics.
- Partnered with various testing teams on concepts and methodologies, including Functional Testing, Black Box, Regression, User Acceptance Testing (UAT), Smoke, Sanity, Unit, Integration, and End-to-End Testing.
- Directed change management policies by conducting strategic planning, stakeholder analysis and training and support.
- Developed incident management strategies through the analysis, identification, and rectification of hazards, while also implementing preventive measures to avoid future incidents.
Program Manager/Project Management (Contract)
Doosan
06.2021 - 06.2022
- Led the operations team on the migration of Hybris Parts Portal Ordering and SABA learning management systems from Doosan Inc. to Bobcat Inc. utilizing Oracle Analytics Cloud Services, supporting the reporting, analytics, and company dashboards.
- Performed data analysis and root cause analysis via fishbone diagram and identified improvement opportunities to improve efficiency by 25%.
- Managed the ordering and placing of requests for more stock and supplies.
- Kept accurate records of inventory transactions and followed safety regulations.
- Monitored and tracked inventory levels, production rates, and the flow of incoming and outgoing goods from warehouses across the various markets.
- Implemented Jira Assets to enhance configuration management and asset tracking within the Python database, resulting in improved asset transparency across the organization.
- Controlled the receiving and the unloading of storage and verified the incoming products against purchase orders.
- Led cross-functional agile teams through the delivery of new products and services, as well as their ongoing support and maintenance.
- Helped prioritize business priorities and work closely with business owners and stakeholders to optimize return on investment.
- Managed and supported team on management system, Salesforce.com.
IT Program/Project Manager, Infrastructure
UPS Supply Chain Solutions
10.2018 - 06.2021
- Led the re-engineering and migration of the company's AS400 platform to the cloud, utilizing existing technical resources to align with Supply Chain Solution's IT strategic goals, resulting in a 30% increase in system efficiency and scalability.
- Managed and optimized product roadmaps, epics, and user stories, enhancing project transparency and delivery efficiency through strategic JIRA administration and backend task management.
- Authored comprehensive documentation and release notes for customer audiences, improving user understanding and adoption rates by 20%.
- Enhanced logistics preparation processes across Asian, Latin, and European markets, streamlining operations and reducing preparation time by 15%, contributing to improved global supply chain efficiency.
- Developed governance-based business plans that strengthened compliance and operational oversight, supporting the alignment of IT initiatives with broader corporate objectives.
- Managed development milestones for java resources through multiple project life cycles in an agile development environment.
Program Manager, Delivery Management
AT&T
11.2008 - 01.2018
- Directed large-scale IT projects with budgets exceeding $2 million, leveraging Agile and Waterfall methodologies to drive projects to completion, enhancing infrastructure efficiency by 30%.
- Oversaw the budgeting and forecasting for enterprise IT initiatives, developing data-driven financial dashboards that improved project cost management and forecasting accuracy by 20%.
- Led JAD sessions and Agile/Scrum ceremonies, optimizing team performance and alignment, which reduced project cycle times by 15% and improved stakeholder satisfaction.
- Implemented ITUP processes to mitigate risks in Merger Integration projects, cutting critical project risks by 25% and ensuring seamless technology integration across platforms.
- Managed the DTV Merger Server build in collaboration with the Data Warehouse team, scaling system capacity by 40% to support increased customer activations, including major retail partners like Walmart and Target.
Specialist, Software Delivery Program Manager
AT&T
11.2008 - 01.2018
- Directed cross-functional JAD sessions with business and vendors for U-verse and Mobility projects, defining and aligning external requirements that drove successful integrations and enhanced service delivery.
- Led end-to-end project management for BNS-OSD IT, overseeing software development for U-verse, Retail, Mobility, and Legacy AT&T applications, resulting in improved system performance and a 20% reduction in deployment times.
- Optimized financial and resource management for BNS IT projects by implementing data-driven allocation strategies, enhancing budget adherence and resource utilization, which led to a 15% cost savings across projects.
- Implemented ITUP processes for risk mitigation, proactively identifying and resolving critical project risks, which decreased project delays by 25% and ensured consistent on-time delivery.
- Transformed complex business requirements into technical solutions, using Object-Oriented Design, UML diagrams, and data modeling to create scalable, functional designs that improved project clarity and execution efficiency.
Retail IT/PMO
AT&T
11.2008 - 01.2018
- Collaborated with Retail IT/PMO to define business and system requirements for IT projects using AT&T POS retail applications (Phoenix, PDC, iPOS, OPUS, RsIQ), resulting in a 20% improvement in project delivery accuracy and enhanced customer experience across retail channels.
- Led JAD sessions to define external interface requirements for non-Mobility system integration with Mobility IT systems, streamlining integration processes and reducing development time by 15%, improving system interoperability.
- Led testing teams on concepts and methodologies, including Functional Testing, Black Box, Regression, User Acceptance Testing (UAT), Smoke, Sanity, Unit, Integration, and End-to-End Testing.
- Lead Project Manager supporting Six Sigma (scope change) project to reduce scope changes within IT new product development. (This project was instrumental in saving AT&T $500k in 2018).
- Developed comprehensive technical documentation, including use cases, Object-Oriented Designs, UML diagrams, and data models, leveraging tools like Visio and Rational Rose, which facilitated clear communication and reduced design errors by 30%.
- Managed project documentation and issue tracking using Agile/Scrum methodologies throughout the software development lifecycle, enhancing project transparency and reducing resolution times for critical issues by 25%.
- Partnered with Architectural and Development teams to align application roadmaps with service-oriented architecture (SOA) and design capabilities, contributing to a cohesive strategy that improved system scalability and reduced redundancy across projects.
Education
Bachelor of Science - Political Science
Howard University
Wash., D.C.05-1983
Skills
- Project Management
- Program Management
- Business Analysis
- Product Management
- Articulate Rise 360
- Marketo
- Cornerstone
- Microsoft Office
- Canva
- Canvas
- Moodle
- Blackboard
- Discord
- SharePoint
- Dropbox
- Prezi
- PeopleSoft
- Workday
- Photoshop
- Zoom
- Webex
- Final Cut Pro
- Salesforce
- Tableau
- Lean Six Sigma
- Smartsheet
- Power BI
- Asana
- JIRA
- MIRO
- Dreamweaver
- Confluence
- MS Project
- Visio
- Pages
- Keynote
- Google Suites
- SAP Cloud Migration Implementation
- Oracle E-Business Suite (EBS)
- Service-Oriented Architecture (SOA) integration
- Technical Training Curriculum Development
- Technical Sales Enablement
- Technical Learning Personas
- Amazon Web Services
- AWS Cloud Practitioner
- Web Authoring
- SQL
- Python
- Java
- Oracle
- Microsoft SQL Server
- MySQL
- Client presentation delivery
- Visual communication
Timeline
Graphic Branding Designer & Marketing and Brand Ambassador
All Wrapped Up Corporate Gifting Consulting
06.2024 - 12.2024
Sr. Digital IT Project Manager
Edward Jones
01.2023 - 04.2024
Program/Project Manager, Infrastructure
UPS Supply Chain Solutions
06.2022 - 01.2023
Program Manager/Project Management (Contract)
Doosan
06.2021 - 06.2022
IT Program/Project Manager, Infrastructure
UPS Supply Chain Solutions
10.2018 - 06.2021
Program Manager, Delivery Management
AT&T
11.2008 - 01.2018
Specialist, Software Delivery Program Manager
AT&T
11.2008 - 01.2018
Retail IT/PMO
AT&T
11.2008 - 01.2018
Bachelor of Science - Political Science
Howard University
Similar Profiles
Neal HowardNeal Howard
Consultant at Corporate, Organizational, Crisis and Litigation Communications ConsultingConsultant at Corporate, Organizational, Crisis and Litigation Communications Consulting
Rima SalemRima Salem
Owner/Director of Business Operations at Wrapped With Love by RimaOwner/Director of Business Operations at Wrapped With Love by Rima
James VeneziaJames Venezia
Sales Agent at Corporate Edge ConsultingSales Agent at Corporate Edge Consulting