Miranda Soto
Blanco,TX
Summary
Highly motivated professional with 16 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with, staff and clients while managing administrative, organizational, time management, problem solving and multi-tasking skills. Comfortable working independently as manager and leader and as collaborative team member. Applies business management experience and exercises decisive judgment to meet and exceed all professional and job description goals. Builds relationships with open communication to create a professional and successful work environment.
I am a Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
I am also a Results-driven person with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
14
14
years of professional experience
Work History
Member Relations Agent
Pedernales Electric Cooperative
Oak Hill, TX
12.2024 - Current
- Provided customer service to clients through phone and email communication.
- Processed payments from customers by check or credit cards accurately, according to company guidelines.
- Utilized computer systems for tracking, information gathering and and or troubleshooting.
- Maintained accurate records of client interactions and transactions.
- Developed customer relationships and ensured satisfaction with services.
- Actively participated in developing strategies for improving member relations.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Participated in ongoing training programs related to job duties or responsibilities.
- Analyzed performance data to identify areas for improvement and growth.
- Responded to client inquiries and resolved issues promptly.
- Completed all training required to become a Member Relations Agent 2.
- Provide professional, but empathetic customer service, thinking like a member at all times, being relatable, and mindful of each member's situation, but also doing what is best for the cooperative.
- All billing inquiries, payment arrangements, outages, interconnect inquiries, and miscellaneous service orders.
- Creating customer profiles, entering accurate information, and reviewing my work. '
- Creating service orders for new member connections, transfers, and disconnects. Converting disconnects to transfers.
- Active listening to apply the correct taxing and rate schedule.
- Active listening to provide members with above-and-beyond customer service and only setting their accounts up for success.
- Able to assist members with restoring power, having knowledge of PEC equipment. And Operations Department.
- Proficient in OSI, IVUE, NSIC, POD, Cisco, Power Writer, Word, and Excel.
- Excellent call control, able to reason with members, turning escalation calls into helpful, pleasant calls.
- Being a team player, I am always ready to help, share my knowledge with others, and volunteer my time.
- Always open to learning new things, and up for new challenges.
- Can speak and understand Spanish, and can be used in an emergency.
- Completed all required training and taken an extra course in customer service.
- Community volunteering.
Business Owner/Operations Manager
Paty & La Guera’s Tacos
Spring Branch, TX
09.2014 - Current
- Developed business plan to secure financial backing from investors.
- Identified and recruited staff members, including managers and sales personnel.
- Established marketing strategies, such as social media campaigns, to promote the business
- 16+ years of customer service/ management
- Personally handle all of our large clients, organize all sales, products and deliveries
- I work hard to create professional relationships with my employees. I get to know them and learn how to best manage and train them.
- I am very firm when it comes to making sure my employees are proficient in any tasks they are given.
- Computer skills
- Math skills
- Telecommunications skills
- Negotiated contracts with vendors for supplies and services.
- Monitored cash flow to ensure proper budgeting of resources.
- Managed inventory levels to meet customer demand while minimizing costs.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Ensured compliance with all local laws and regulations related to the business operations.
- Implemented systems for tracking sales performance and analyzing data trends in order to maximize profitability.
- Conducted regular meetings with employees to review progress towards company goals.
- Resolved conflicts between employees or customers in a timely manner.
- Reviewed financial statements on a monthly basis in order to assess financial health of the organization.
- Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
- Developed relationships with key stakeholders, such as suppliers and vendors, in order to secure advantageous terms for the company.
- Scheduled maintenance activities for equipment used by the business.
- Initiated cost-cutting measures when necessary without sacrificing quality of products or services.
- Oversaw daily operations of the business and provided guidance when needed.
- Investigated new technologies that could improve efficiency within the organization.
- Kept records for production, inventory, income and expenses.
- Determined pricing for products or services based on costs and competition.
- Interviewed, trained and supervised employees.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Conferred with customers to understand needs and finalize purchase orders.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Developed business from ground up and prepared records and operations for smooth handover to new owners.
- Mentored and trained new hires on sales techniques and customer service procedures.
- Improved company's quality and productivity by streamlining systems and processes.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Project Manager/Office Administrative Assistant
Marbach Plumbing
Bulverde, TX
04.2011 - 03.2014
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Developed and maintained project plans, timelines, and budgets.
- Managed multiple projects with competing deadlines simultaneously.
- Provided guidance to team members regarding tasks assigned to them.
- Built and established strong partnerships with teams, vendors and contractors.
Education
High School Diploma -
Blanco Highschool
Blanco, TX05-2005
Skills
- Customer Service
- Resources Allocation
- Employee Development
- Business Development
- Business Planning
- Project Management
- Financial Management
- Talent Allocation
- Sales oversight
- Staff Management
- Strategic Planning
- Quality Assurance
- Employee Training
- Sales Planning
- Issue Resolution
- Cost analysis and savings
- Performance Improvement
- Attention to Detail
- Staffing oversight
- Customer Relations
- Bookkeeping
- Negotiation and Persuasion
- Incident Response
- Public Speaking
- Driven and Determined
- Purchasing and planning
- Team Collaboration and Leadership
- Start-Up Operations
- Vendor Relationship Management
- Task Delegation
- New Business Development
- Relationship Building
- Staff hiring
- Coaching and Mentoring
- Strategic Decision-Making
- Can read, write, speak and understand some Spanish if needed in emergency
- Computer literacy
- Great telephone communication
- Great listening and open communication skills
- Multi tasking
- Can organize events, training and meetings
- Works very well with others, always open to learning new things and directions well
- Employee Retention
- Personnel engagement
- Management Development
- Negotiation
- Confidential Document Control
- Performance Management
- Customer service delivery
- Conflict resolution tactics
- Event Planning
- Employee Relations
- Project Planning
Timeline
Member Relations Agent
Pedernales Electric Cooperative
12.2024 - Current
Business Owner/Operations Manager
Paty & La Guera’s Tacos
09.2014 - Current
Project Manager/Office Administrative Assistant
Marbach Plumbing
04.2011 - 03.2014
High School Diploma -
Blanco Highschool