Malia Naize
Tulsa,OK
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Member Relations Agent
Ubiquity
07.2020 - 04.2024
- Built and maintained productive relationships with employees.
- Scheduled space or equipment for special programs, meetings and conferences.
- Took reservations from patrons by phone or online.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Handled and promptly resolved customer complaints to maintain professional relationships.
Customer Service Specialist
Teleperformance(Contract)
06.2018 - 03.2020
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Consulted with customers to resolve service and billing issues.
- Mentored new employees on procedures and policies to maximize team performance.
- Made outbound calls to obtain account information.
Cashier Team Lead
Walmart
01.2016 - 05.2018
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
Dental Assistant
Wuse Cara DDS
09.2014 - 12.2015
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
Education
Bachelor of Science - Psychology
University of Phoenix
Phoenix, AZ12.2024
Dental Assitant Certification - Dental Assisting
Platt College
Lawton, OK09.2015
High School Diploma -
Lawton High School
Lawton, OK05.2013
Skills
- Administrative support
- Project organization
- MS Office
- Call center operations
- Data gathering
- Call documentation skills
- Inbound and Outbound, Chat
- Verbal and Written Communication
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Technical Support
- Customer Retention Strategies
Timeline
Member Relations Agent
Ubiquity
07.2020 - 04.2024
Customer Service Specialist
Teleperformance(Contract)
06.2018 - 03.2020
Cashier Team Lead
Walmart
01.2016 - 05.2018
Dental Assistant
Wuse Cara DDS
09.2014 - 12.2015
Bachelor of Science - Psychology
University of Phoenix
Dental Assitant Certification - Dental Assisting
Platt College
High School Diploma -
Lawton High School