JAVIER TEO ROMERO
CHANNELVIEW,USA
Summary
Offering solid foundation in software systems and quick-learning mindset, ready to develop in technical support role. Brings readiness to understand software troubleshooting and support processes, paired with skills in communication and problem-solving. Ready to use and develop these skills in the Help Desk Technician role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
LDAR Technician
HPC Industrial
05.2022 - 06.2023
- Streamlined data entry processes by utilizing advanced software tools, reducing errors and improving overall accuracy.
- Assisted in the preparation of annual reports detailing facility performance in meeting regulatory requirements for emissions management.
- Safeguarded employee health by following proper safety protocols during all field work activities, including wearing appropriate protective gear.
- Reduced facility emissions with diligent monitoring and maintenance of leak detection equipment.
SOFTWARE SUPPORT SPECIALIST
COMPANSOL INC.
01.2023 - Current
- Assisted in the creation of product documentation and user guides, enabling customers to better understand software functionality and features.
- Reduced response times by effectively prioritizing incoming support tickets based on urgency and complexity of the issue at hand.
- Provided remote assistance to clients experiencing technical difficulties, reducing downtime and minimizing disruptions to their operations.
- Improved customer satisfaction by promptly addressing software issues and providing effective resolutions.
Education
High School Diploma -
Channelview High School
Channelview, TX05-2017
Skills
- Remote support
- Customer support
- Ticket management
- Software installation
- Problem-solving abilities
Certification
COMPTIA A+ CERTIFICATION
Languages
English
Full Professional
Spanish
Professional Working
Timeline
SOFTWARE SUPPORT SPECIALIST
COMPANSOL INC.
01.2023 - Current
LDAR Technician
HPC Industrial
05.2022 - 06.2023
COMPTIA A+ CERTIFICATION
High School Diploma -
Channelview High School
Similar Profiles
Thomas StoneThomas Stone
Industrial Maintenance Technician at HPC IndustrialIndustrial Maintenance Technician at HPC Industrial
Deondra JohnsonDeondra Johnson
Hydroblasting Technician at HPC IndustrialHydroblasting Technician at HPC Industrial
Corian TezenoCorian Tezeno
Hydroblasting Technician at Hpc IndustrialHydroblasting Technician at Hpc Industrial